We can serve as your single contact to manage maintenance across your enterprise, including IBM® and non-IBM products. Coverage is available for distributed workstations, high end to midrange equipment, PCs, printers, servers, mobile and networking hardware and software.
- Enhanced service call management with dispatch automation and multiple service provider management in a single contract, with a single point of accountability
- Onsite hardware break/fix (warranty and maintenance, direct delivery and vended)
- Vendor coordination, maintenance transition and delivery management for IBM and non-IBM products
- Help desk electronic link option interface for problem reporting, tracking and measurement
- Ongoing project/escalation/service delivery management
Our flexible, end-to-end solution services set can include:
- Maintenance management
- Repair coordination
- Problem management
- Asset management
- Administration
We can provide 24x7, single-source service for in-warranty and post-warranty maintenance services designed to help keep your multivendor operating environment up and running at peak efficiency. We can offer hardware maintenance services for a variety of equipment manufacturers, including Cisco, Ciena, Symbol, Sun, HP/Compaq, EMC, Dell, and others.
What we offer
Managed maintenance services for non-IBM logo Brocade products
One-stop source from comprehensive support of Brocade storage products, regardless of logo
Managed maintenance solution for Juniper Networks products
Simplifies maintenance for Juniper Networks products to help lower costs and enhance service levels
Managed maintenance solutions for Cisco products
Enhance network performance with comprehensive Cisco product support
Related materials
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Resources
- NetApp improves customer service and support and gains client confidence (164KB)
In highly competitive industries, excellent customer service is often the only differentiator and a key to sustained growth. Alternately, bad customer service can increase costs, reduce revenue, and stifle opportunities to capture new market segments and introduce new products.
- Driving growth and innovation with a trusted support resource (1.19MB)
Analyst study
See the Gartner Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide.