Gartner Magic Quadrant for Managed Security Services Providers, North America, 2012

Gartner Inc.’s Magic Quadrant for Managed Security Services Providers, North America, 2012 has positioned IBM as a leader in this space. In this report Gartner examines 20 Managed Security Services providers and defines Managed Sercurity Services as the remote management or monitoring of IT security functions delivered via remote security operations centers (SOCs), not through personnel on-site. It does not include staff augmentation or any consulting or development and integration services.

Gartner set the following evaluation criteria to evaluate the vendors:

• Ability to execute - Product Service, Overall Viability (Business Unit, Financial, Strategy, Organization), Sales Execution/Pricing, Market responsiveness and track record, Customer Experience, Marketing Execution, Operations
• Completeness of vision - Market Understanding, Marketing Strategy, Sales Strategy, Offering (Product) Strategy, Business Model, Vertical/Industry Strategy, Innovation, Geographic Strategy

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