Are you wondering about the role service management plays in cloud computing?
Would you like to know how an ITIL implementation applies to a new cloud computing environment?
To be cost-effective, service management should begin with expert strategy and design. Without it, you risk not achieving your long-term objectives. IBM Service Management Strategy and Design Services can help you define a strategic road map with recommendations for service quality improvements. It can include a high-level design for an IT service management framework that can help you reduce costs, improve productivity and automate key tasks.
As a respected service management strategy thought leader and long-time contributor to the development of best practices and standards in service management, IBM can help you gain the visibility and control needed to improve the quality of your IT services.
What we offer
Create a service management strategy that better matches your business objectives to enhance the quality and reliability of your IT services
Learn how to align your IT capabilities with your business objectives to help enhance revenue growth, productivity and customer satisfaction
Adopt IT governance best practices to enable a more flexible and responsive IT environment and improve competitive advantage
Develop an IT service management framework that is better aligned with your business goals to help reduce costs, enhance quality and drive value