IT service management strategy and design

Optimize the value of your IT with an effective service management strategy

With increasing business dependence on the quality and reliability of IT services, you need an effective service management strategy and design that can address your new or changing business requirements and support your long-term business goals.

IBM Service Management Strategy and Design Services - service management strategy and design can help you develop a service management strategy and high-level design that leverages IBM best practices and aligns IT with your business goals so you can enable higher-value business outcomes.


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Economic uncertainty, increasing competitive pressures and rising demands for quality services are among the reasons why you need to address the value and return on your IT services' investment-as well as improve service management capabilities. While better management of your IT services may be a priority, you might not know where to start. You need help understanding where to invest capital and resources and how to install the right mix of business-focused technology and processes that can support higher-value outcomes.

IBM Service Management Strategy and Design Services - service management strategy and design helps you align your IT capabilities and resources to better support your business goals and shift your focus from systems management to service management. Our consultants, architects and subject matter experts leverage IBM's extensive library of intellectual capital and assets to deliver a strategic roadmap that shows how IT can support long-term business requirements. Our flexible, scalable and modular services can help you reduce risks and costs, and our recommendations can help you identify actionable improvements in IT service quality and reliability as well as in the service management capabilities on which they depend. We can guide you through full service management strategy and planning or we can help you address specific aspects of your strategy. We can also develop a high-level design for an IT service management framework to help you reduce costs, improve productivity and automate key tasks.

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