iSRVCE

iSRVCE is a core component of our Applications on Demand operational platform. Applications on Demand is an integrated operational platform designed to further reduce the cost, complexity of enterprise systems and provide assistance in meeting regulatory compliance objectives. iSRVCE is a Technology Resource Management system (TRM) which is designed to provide visibility and control of managed applications.

Highlights

• A Web-based IT Command and Control system that is designed to provide visibility and control over your applications and resources managed by IBM
• Includes a customizable information dashboard

iSRVCE includes a customizable online service request entry and tracking system, and online metrics and bill presentment. It also includes an indexed, searchable repository of shared documents with project collaboration features that can be used to manage any critical materials such as Sarbanes-Oxley documents.

Features of iSRVCE 5.4 include:

• Common Requests - predefined templates for application-specific service requests that are designed to streamline ordering of common services and improve information capture and response
• Production Readiness - major architectural redesign potentially yielding overall performance improvement of up to 500%
• User Interface Redesign - improved querying and information flow that is designed to enable users to submit service requests with a single click and helps increase visibility into existing service requests

If you are a client who needs to login to iSRVCE, please logonhere.

• Relevant partner information - new feature, information easily accessible on the Dashboard for additional service information to improve your overall service experience.
• Client survey - new feature, surveys available for all closed service requests to provide valuable feedback so we can improve service to you.