You need an effective service desk to address incidents quickly and keep end users productive, but you may be concerned about the transition to software-as-a-service (SaaS) capabilities.
IBM Tivoli® Live – service manager solution offers concurrent subscription-based pricing and is hosted on the IBM Cloud to enable more rapid deployment. It is designed to integrate more easily with other Tivoli service management solutions, including service request, asset management, service catalog, and configuration and release management.
Are you dealing with the growing demands of your service management systems, which can be difficult to integrate and expensive to support? You may be considering software-as-a-service (SaaS) deployment to help reduce costs, avoid costly calls and deliver consistent incident management to your dispersed workers, but you may also be concerned about the transition or potential business disruption.
IBM Tivoli® Live – service manager helps you take advantage of cloud computing benefits while reducing the complexity of your infrastructure. The IBM Cloud can enable dynamic delivery and web-based software management, enabling the integration of a wide range of Tivoli service management solutions as rapidly and elastically as you need them. And concurrent subscriptions offer increased flexibility in both usage and pricing: You decide how much you want to access the service desk tool, then pay only for what you use instead of buying licenses for infrequent users. With this solution, we help enhance the management and reliability of your existing service desk while you retain direct access to administrative updates, enabling your information technology (IT) staff to focus on more critical business issues.