Service detail
IBM Output Management Services (OMS) for On Demand Workplace provides managed services and supplies for printers, fax machines, copiers, scanners and multi-function devices. Multi-function print devices are new Internet Protocol (IP) network attached hardware devices that provide print, fax, copy and scan functions in one machine.
Highlights
- IBM OMS begins with output assessment services, which enable the IBM team to review your current output environment.
- By comparing current state to desired future state, IBM offers a plan customized to meet your organization's specific needs, including how many devices are required, where they should be located.
- IBM will then work to consolidate and optimize the output devices based on the assessment, then quickly implement new technology, and improve support processes such as help desk and training requirements.
Once in the "steady state," IBM provides remote monitoring and management that lets the IBM services team detect problems and quickly respond - even before your business is affected. Proactive support services for end users are also provided - specifically help desk and supplies-management capabilities means you receive new printer cartridges only when you need them. And you're billed based on usage, typically on a per page basis. Most importantly, IBM will help customers reduce output costs by 20-40% by reducing print volume and automating business process - creating an On Demand Workplace for "workflow." In addition, employee productivity will increase due to less wasted time from print errors.