Reap the rewards of next generation BPO
Today's market calls for a different kind of business process outsourcing provider. One that takes into account your company's unique identity and position in the market. One that can deliver sustainable competitive advantage through process innovation.
Today's market calls for IBM Global Process Services.
Learn about Global Process Services
GPS Principles and Promises
GPS believes that business process areas are rich with opportunities for clients not only to save money but to grow, grab market share and drive customer loyalty.
Next-generation BPO
GPS goes beyond the bounds of traditional BPO to create value and redefine what it means to be a global business today.
Success Stories - Partnering with IBM
TP Vision partnered with GPS to implement a flexible infrastructure, IBM SmartCloud™ Service Delivery, bringing value-added services to their customers.
Cultural Continuity
At GPS, we adopt our client's culture, extending their core organizational values globally.
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Client Collaboration
We work closely with our clients for the duration of each relationship, helping us to react quickly to their needs.
EPIC: A Methodology for Innovation
Our Enterprise Process Innovation Continuum (EPIC) is the analytics-driven methodology we use to innovate business processes.
Transitioning Business Processes
Once you decide to work with IBM Global Process Services, what's the first step? We begin the transition with a comprehensive knowledge transfer.
EPIC: Extending Innovation
We perform business processes for some of the most respected and successful companies in the world, and this work benefits all of our clients.
Global Network of Delivery Centers
IBM delivery centers scale up or down to respond to our clients' business opportunities, challenges, seasonal cycles, time zone demands, and diverse geographic requirements.
Spotlight
- L’Oréal USA gains purchasing power with IBM services and cloud analytics
- Why partnering strategies matter -- partnering for innovation creates a competitive advantage
- Banorte-Ixe partners with IBM to establish a unique client-centric banking model in Latin America
- IDC names IBM as a leader in the IDC MarketScape: Worldwide HR BPO 2012 Vendor Analysis (104.6KB)
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Smarter Planet initiatives
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Smarter Commerce
Redefining commerce in the age of the customer
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Smarter Workforce
Understand the impact of a smarter workforce
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Smarter Analytics
Big data, real solutions, big impact
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Smart Cloud
Harness the power of cloud