When maintaining a multivendor network environment, you are faced with the challenges of managing multiple hardware vendors, integrating new technology and controlling hardware maintenance costs.
IBM Hardware Maintenance Services - managed maintenance solution for Juniper Networks products provides remote and onsite maintenance for devices from Juniper, with a choice of several different levels of support across a large services portfolio.
Like many companies, you may be taking a multivendor approach to networks, resulting in increased complexity and a need to simplify hardware and software support. It can be costly to train in-house staff to monitor and maintain your new systems and you need a reliable source that can efficiently integrate new technology while addressing both internal and external threats across your networking infrastructure. Ideally, support of your network would be managed centrally, with one point of contact, but where do you start?
IBM Hardware Maintenance Services - maintenance for non-IBM products - managed maintenance solution for Juniper Networks products can help you enable a security-rich, high-performance IT infrastructure with 24X7X365 support through the IBM Centers of Excellence. Juniper's Service Now technology, coupled with the expertise of IBM technicians, works to increase your efficiency - and helps reduce the costs of maintaining and administering multiple networking systems. Service Now offers proactive support for select Juniper products and automatic call home in the event of any failure, and proactive support for components that are not performing. You can take advantage of robust remote technical support for quick problem-source identification and resolution, access to field technical resources, improved system availability and a single point of contact and accountability for Juniper Networks and other products already covered by an IBM maintenance agreement. Moreover, you will have access to Juniper's support portal and access to Juniper engineering support.
For more information on Juniper products, see http://www.juniper.net/us/en/ (link resides outside of ibm.com)