Hardware Maintenance for non-IBM Products

Your IT infrastructure is complex - a web of applications running on servers, storage and network devices from a variety of vendors. This complexity can make it difficult to deliver the performance and availability you need to meet demanding service level commitments. When each vendor services just one part of your infrastructure, the chance of meeting your service goals can become almost impossible. And what do you do when you can't isolate a problem to a single vendors' hardware? Maintaining your IT in this environment is hard enough and administering multiple contracts just adds to your pain.

IBM helps you meet these challenges with extensive capabilities that offer:

• A single-source of maintenance services to simplify and reduce the cost of managing your multivendor infrastructure
• Experience across a range of technology platforms to isolate the source of problems quicker-and help you avoid extended outages and downtime
• An international network of IBM specialists and select vendors to provide a single point of contact, remote technical hardware support, on-site service and parts

We can easily consolidate your existing maintenance contracts into a single IBM contract for IBM and non-IBM maintenance services, including support for HP, Sun, Dell, Brocade, EMC, Hitachi, NetApps, Cisco, Juniper, Avaya, Nortel, Nokia, Lenovo, InfoPrint, Lexmark, Wincor Nixdorf, Symbol, ADVA, Checkpoint, Intermec and other vendor platforms.