IBM Global Process Services

IBM delivers the next generation of business process outsourcing

Learn more about what sets IBM Global Process Services apart.

IBM Talent

We are dedicated to our clients’ success. Each employee maintains an IBM standard of professionalism and brand stewardship, for your brand and ours.

  1. Our employees are well-educated and well-trained.
  2. They apply innovative thinking and consistency of execution to your processes.
  3. Our employees deliver process outcomes with quality.

EPIC, a methodology for innovation

Our end-to-end, analytics-driven methodology (EPIC) enables us to simplify and standardize your processes to drive efficiency and effectiveness.

  1. Perform processes with consistency and quality.
  2. Innovate processes that lead to bottom-line savings and top-line growth.
  3. Rapidly extend process innovations across delivery centers and accounts.
  4. Commit to precise business outcomes.

An integrated delivery model

We employ a balanced-shore approach: the right mix of off-shore, near-shore and on-shore solutions for your enterprise. IBMers around the world are equipped with common technology, training, governance controls and methodology.

  1. We serve every time zone.
  2. We speak your language
  3. Your business resiliency is assured.

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