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Delivery

Our global network of delivery centers enables us to deliver consistent process improvement no matter where the work is performed. Whether your business ecosystem is global, regional or local, we have the right tools, experience and assets to align our process delivery to your unique needs while leveraging our global capability for innovation.

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Talent

Our delivery center employees are stewards of your brand and the IBM brand.

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Integrated Delivery

Our global presence allows us to offer the right mix of on-shore, near-shore and off-shore delivery resources and capabilities.


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Methodology: EPIC

Our analytics-driven methodology for innovating and continuously improving your business processes.

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Analytics

We use IBM analytics to understand how processes can be optimized to deliver more precise business outcomes.

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Client collaboration is at the core of our BPO relationships

See examples of the interactions and touch-points between GPS delivery center employees and our clients.

Watch the video (00:02:31)

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Enterprise Process Innovation Continuum - EPIC

See how we applied our EPIC methodology to a client's process that resulted in a 50% improvement in efficiency.

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EPIC Executive White Paper

Learn how our methodology allows GPS to contractually commit to measurable outcomes for our clients.

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Telstra Reaps the Rewards of BPO

See an example of our delivery team's commitment to our clients' success.