The Total Economic Impact of IBM Workplace Support Services with Watson

Cost savings and business benefits

IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying IBM Workplace Support Services with Watson.

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of IBM Workplace Support Services with Watson on their organizations.

To better understand the benefits, costs, and risks associated with IBM Workplace Support Services with Watson, Forrester interviewed and surveyed several customers with multiple years of experience using these services. IBM Workplace Support Services with Watson is a set of IT support technologies that enable organizations to move to a more omnichannel support environment, creating a seamless employee experience with future-ready upgrades, integration and expertise.

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