Enhanced Software Support

Single-source, comprehensive technical support

Get single-source, comprehensive technical support tailored to your unique needs with Enhanced Software Support Services

Helps to keep your systems up and running at peak efficiency, with your own dedicated team of IBM experts
Boosts efficiency and drives business innovation by freeing internal resources to focus on core business
Supports your unique needs with flexible service options
Helps reduce the costs associated with supporting a complex IT environment

Your business demands don’t stop when your IT systems are down. Every minute of lost productivity is an opportunity for your competitors to gain market share. That’s why you need to keep your IT infrastructure running—24/7—to stay ahead of the pack. The challenge is to do so cost effectively and efficiently. And that’s easier said than done.
Given the increasing size and complexity of multivendor IT environments, you may lack the staff and resources required to optimize and maintain your IT systems—especially if you have a limited operations budget. What's more, hiring multiple vendors to support your IT infrastructure can be costly and complicated. And these vendors may only provide standard support options that don't address your unique needs—hampering your business efficiency and innovation.
You can streamline your technical support with one expert vendor, while retaining full control and ownership of your IT environment. And that’s where IBM Software Support Services – enhanced software support services can help.

Learn more about these Enhanced levels of Software Support below

What we offer

Software Support Services - account advocate

A premium remote support service, features a single source technical support interface for remote support for System i, System p, System x, non-IBM Intel servers and IBM storage devices.

Software Support Services - custom technical support

Get the customized, personalized support you need to help cost-effectively manage your growing and increasingly complex IT infrastructure for peak performance-plus an assigned technical solutions manager who can provide proactive advice to help prevent performance problems