The flexible workplace is a new reality, as end users access data and applications from anywhere, anytime. Deploying and managing the hardware, software and IT support that helps keep your workers productive can be expensive and complex.
IBM uses the “Right-to-Left” strategy to help you reduce support costs and increase satisfaction by moving resolution closer to the end user. By delivering service more efficiently—using cloud computing, multiple channels and managed services, IBM solutions holistically optimize the workplace for improved flexibility and innovation.
What we offer
Providing multichannel end user support to help enhance satisfaction and productivity
SmartCloud control desk (SaaS)
Simplify end-user support with an IBM Cloud-hosted, software-as-a-service system
Outsource the management of your multi-device fax machines, copiers, scanners and other print/copy/scan equipment
- Platform integration and deployment services
Enable business flexibility with more cost-effective platform deployments and refreshes
- Software Platform Management Services
Design, build, distribute and maintain your end-user software platform
- Strategy and planning for an optimized workplace infrastructure
Reduce costs and improve productivity with a workplace strategy
Related resources
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Service desk: Improving user support across the enterprise, and beyond (PDF, 771KB)
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Service desk: Making the first call the only call (PDF, 650KB)
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White paper: Taking end user services to the next level with IBM's Right-to-Left strategy (PDF, 1MB)
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Solution Brief: Next-generation IT asset and service management (PDF, 982KB)
Contact IBM
- E-mail us
- Request a conversation
- 1-877-426-3287
(US and Canada) 609CG98W
Join the conversation
IBM is a leader
Gartner's analysis identified IBM as a leader in the 2012 Magic Quadrant for Help Desk Outsourcing, NA. See for yourself. Download and read the report today.
Gartner's analysis identified IBM as a leader in the 2012 Magic Quadrant for Desktop Outsourcing Services, NA. See for yourself. Download and read the report today.
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