The flexible workplace is a new reality, as end users access data and applications from anywhere, anytime. Deploying and managing the hardware, software and IT support that helps keep your workers productive can be expensive and complex.
IBM uses the “Right-to-Left” strategy to help you reduce support costs and increase satisfaction by moving resolution closer to the end user. By delivering service more efficiently—using cloud computing, multiple channels and managed services, IBM solutions holistically optimize the workplace for improved flexibility and innovation.
What we offer
Providing multichannel end user support to help enhance satisfaction and productivity
Simplify end-user support with an IBM Cloud-hosted, software-as-a-service system
Achieve higher service desk incident and problem resolution at lower cost
Outsource the management of your multi-device fax machines, copiers, scanners and other print/copy/scan equipment
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IBM is a leader
Gartner's analysis identified IBM as a leader in the 2012 Magic Quadrant for Help Desk Outsourcing, NA. See for yourself. Download and read the report today.
Gartner's analysis identified IBM as a leader in the 2012 Magic Quadrant for Desktop Outsourcing Services, NA. See for yourself. Download and read the report today.