Customer Relationship Management Services
Whether your enterprise wants to increase operational flexibility, expand customer use of self-service channels or improve customer satisfaction while decreasing costs, IBM Global Process Services has the relevant expertise and experience to help you enhance the customer experience and provide measurable business value.
Multichannel Customer Experience
Target customers with the right content at the right time while increasing loyalty and customer satisfaction.
Technical and Product Support
Provide the 24/7 support that consumers expect while decreasing costs and increasing revenues.
Manage the credit to cash cycle while releasing capital, decreasing operational costs and improving the customer experience.
Execute membership initiatives promoting quality and loyalty while simplifying administration and decreasing operational costs.
Global Production and Content Management
Lower the cost of content management while accelerating ROI and time to market for new products and promotional campaigns.
Optimize your product portfolio and improve loyalty with insight into buyer behavior and an enhanced offering portfolio.