Communication and Collaboration Services

Build business advantage with unified communications:
integrated voice, data and video environments designed
for collaboration and productivity

There are more ways to communicate than ever before and as those methods continue to proliferate, so does the need to integrate all of the communications technologies -- whether voice, data or video -- so you can improve productivity, facilitate collaboration, reduce costs and increase operational flexibility.

Unified communications can make this possible. But without the right expertise and business strategies, they can be expensive and challenging to deploy.

Learn more

IBM can offer global delivery, extensive experience and a one-stop solution for your unified communications needs. Through our Converged Communications Services, we provide consulting, integration, deployment and management services that are designed to help you:

What we offer

Unified communications as a service (UCaaS)<

Unified communications as a service (UCaaS)

Chart a cloud-based course for your unified communications strategy

IP contact center

IP contact center

Design and deploy an IP-based contact center infrastructure to replace a legacy call center to support lower costs, greater flexibility, higher customer satisfaction, improved productivity and increased revenue

IP telephony

IP telephony

Design, integrate and deploy an infrastructure that will help you reduce the costs of managing and maintaining separate voice and data networks, support today's advanced IP telephones and optimize savings through a managed delivery service.

Network convergence

Network convergence

Take advantage of expert planning, design, deployment, tuning and management services for an effective converged communications network.

Real-time collaboration

Real-time collaboration

Design and deploy a real-time collaboration system based on a converged-communications-ready platform to help you boost productivity and support business growth.

Unified messaging

Unified messaging

Boost productivity and reduce operational complexity and costs with the design, deployment and on-going management of a unified messaging solution

Video communications - desktop video

Video communications - desktop video

Enhance productivity and reduce costs with a desktop video solution

Video communications - telepresence

Video communications - telepresence

Realize significant productivity gains and cost savings with a telepresence video collaboration solution from IBM

Design and implementation services for a private UC cloud

Design and implementation services for a private UC cloud

Leverage IBM expertise to implement a private UC cloud solution

SIP infrastructure services for unified communications

SIP infrastructure services for unified communications

Reduce costs and enhance collaboration with a SIP-based infrastructure

Converged Communications Services – managed video communications

Managed video communications

Support improved collaboration with reduced need for business travel

Communication and collaboration managed services

Communication and collaboration managed services

Enhance business collaboration with near end-to-end deployment, consolidation, monitoring and management services of unified communications

Unified communications as a service

Unified communications as a service

Help improve business collaboration and reduce cost and complexity

Related resources


Read studies, papers and briefs on this topic