There are more ways to communicate than ever before and as those methods continue to proliferate, so does the need to integrate all of the communications technologies -- whether voice, data or video -- so you can improve productivity, facilitate collaboration, reduce costs and increase operational flexibility.
Unified communications can make this possible. But without the right expertise and business strategies, they can be expensive and challenging to deploy.
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Unified communications can make this possible. But without the right expertise and business strategies, they can be expensive and challenging to deploy.
IBM can offer global delivery, extensive experience and a one-stop solution for your unified communications needs. Through our Converged Communications Services, we provide consulting, integration, deployment and management services that are designed to help you:
- Increase productivity with innovative collaborative environments using voice, data and video
- Reduce costs by streamlining networks and network management support
- Support your mobile and dispersed workforce more effectively
- Transform legacy call centers into multichannel contact centers for improved customer service
What we offer
Lotus Sametime Unified Telephony
Implement a streamlined solution for improved communications within your business
Unified communications as a service (UCaaS)
Chart a cloud-based course for your unified communications strategy
IP contact center
Design and deploy an IP-based contact center infrastructure to replace a legacy call center to support lower costs, greater flexibility, higher customer satisfaction, improved productivity and increased revenue
IP telephony
Design, integrate and deploy an infrastructure that will help you reduce the costs of managing and maintaining separate voice and data networks, support today's advanced IP telephones and optimize savings through a managed delivery service.
Network convergence
Take advantage of expert planning, design, deployment, tuning and management services for an effective converged communications network.
Real-time collaboration
Design and deploy a real-time collaboration system based on a converged-communications-ready platform to help you boost productivity and support business growth.
Unified messaging
Boost productivity and reduce operational complexity and costs with the design, deployment and on-going management of a unified messaging solution
Video communications - desktop video
Enhance productivity and reduce costs with a desktop video solution
Video communications - telepresence
Realize significant productivity gains and cost savings with a telepresence video collaboration solution from IBM
Design and implementation services for a private UC cloud
Leverage IBM expertise to implement a private UC cloud solution
SIP infrastructure services for unified communications
Reduce costs and enhance collaboration with a SIP-based infrastructure
Communication and collaboration managed services
Enhance business collaboration with near end-to-end deployment, consolidation, monitoring and management services of unified communications
SmartCloud Unified Communications Dedicated
Help improve business collaboration and reduce cost and complexity
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Related literature
- Gartner: Key trends shaping the future of data center infrastructure (1.18MB)
- Leveraging the Network for Your Virtualization and Cloud Initiatives (229KB)
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- Transforming your voice video and collaboration infrastructure: The IBM journey (1.12MB)
- Making room for innovation - Managed services white paper (706KB)