Unified messaging and managed unified messaging

Boost productivity and reduce operational complexity and costs with the design, deployment and on-going management of a unified messaging solution

IBM Converged Communications Services - unified messaging and managed unified messaging help you improve communications, boost employee productivity and enhance customer service with messaging platforms that consolidate voice, e-mail and fax messages in a single inbox that can be accessed anywhere, anytime by phone or Web browser. In addition, IBM's managed services can deliver around-the-clock, proactive monitoring, management and maintenance of your infrastructure with a help desk to support you, even across globally distributed locations in multiple languages.

Highlights

Service detail

Communication. In today's unbelievably high-pressured business environment, your employees don't have time to be retrieving messages from voice mailboxes, or hunting down faxes gone astray. And your customers certainly don't have time to wait for you to get back with them about their requests or purchase inquiries.

As you expand, and as more of your employees go mobile, the task of managing voice mail, e-mail and fax messaging systems across multiple locations becomes all the more challenging. And expensive.

But it doesn't have to be either. IBM Converged Communications Services - unified messaging helps you bring all of your messaging applications and infrastructures together, so your employees can access all their messages-voice, e-mail and fax-through multiple and most convenient means. They can get there via phone or Web browser, using voice prompts if they choose. Faxes can be sent and forwarded to virtually any location or device, and your staff can customize their call screening to ensure that the most critical messages get through. Best of all, your IT team has only one system to manage, which can save you both time and money, and allow you to redirect resources toward revenue-generating activities.

Unified messaging platforms can fully integrate with your existing installations of IBM Lotus® Notes® or Microsoft® Exchange environments. So you don't have to train users, and you can optimize your application investments while simplifying your overall environment.

Our managed services enable you to realize more value from your unified messaging infrastructure by helping maintain it at an optimal level of performance and availability. Our professionals can offer you a completely integrated solution to help you meet the service levels you need from your mission-critical infrastructure. With continuous monitoring and management, we can anticipate and resolve issues proactively, mitigate the risk of infrastructure downtime and help improve end-user response times. Delivered by our highly skilled specialists, our scalable services are affordably priced and billed monthly, based on the number of devices and endpoints in use. You can easily budget your monthly expenditure for your infrastructure management and avoid large upfront investments related to equipment, tools, skilled resources and training. We enable further cost reductions by leveraging your existing networking infrastructure and integrating with your existing environment.

As one of the most experienced communications systems integrators in the world, we leverage our worldwide consultants and the IBM Global Services Method to facilitate consistent service delivery globally. In addition to our leading Lotus Notes and Microsoft Office consulting practices and our own products, Lotus Notes and Unified Messaging for WebSphere® Voice Response , we partner with the two primary unified messaging solutions providers-Cisco Systems and Avaya-to extend the capabilities we can deliver to our clients. We also draw on our experience deploying very large-scale IP telephony and unified messaging solutions, including our own large-scale in-house implementation.

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