Service detail
You know about supply chain challenges - high levels of forecast variability, information delays and distortions among levels in the supply chain, and lack of visibility into exception conditions. Time for a change? Explore our proven option - IBM BusinessTone.
Highlights
- Increase visibility of supply chain status and key performance indicators across an extended trading network
- Up-to-date view of supply chain impacting exceptions and events through specialized business dashboards
- Integration and ongoing synchronization of supply chain information with partners and customers
- Establish and maintain the integrity of supply chain information through 24x7 monitoring and partner support
- Help reduce inventory levels, stock outs and late/expedited shipments
IBM BusinessTone is a fixed-price, Service Level Agreement (SLA)-based solution that delivers managed, business-to-business (B2B) integration and supply chain business visibility.
Our BusinessTone solution is a managed service comprised of B2B software, hardware infrastructure and robust operational methodologies. The main service components include:
- BusinessTone Activation - B2B layer integration and operations support procedure configuration
- BusinessTone Visibility Channel Set-up - testing each trading partner's ability to correctly initiate, receive, and respond to processes through a reliable and secure connection into your BusinessTone infrastructure
- BusinessTone Visibility Channel Management - B2B message exchange monitoring, tracking of document errors, process state and volume trends; including troubleshooting of failed B2B processes
- BusinessTone Visibility Dashboards - a central sense-and-respond tool for business decision support