Service detail
Turning to an experienced provider to outsource business processes can give retail banking organizations increased agility and flexibility to focus on service innovation and brand differentiation. Outsourcing can also help control costs and improve processes while delivering a consistent and high-quality customer experience.
IBM Business Process Services for banking provides targeted outsourcing capabilities for the front- and back-office needs of retail banks, including core banking services, credit card services and mortgage services. Specific areas of focus include:
- Customer acquisition and account setup
- Customer servicing and sales
- Customer account management
Business Process Services for banking leverages the outsourcing leadership and experience of IBM. With more than 45,000 people in core delivery centers around the world, we have the capability to help you improve your customer experience and control your cost infrastructure.