Primary tab navigation

Industries

IBM Global Process Services offers a range of solutions for industry-specific processes. Whether your enterprise is a bank that needs to get better at managing risk, a government looking to better serve your citizens, or a telecom provider trying to limit customer churn, IBM Global Process Services has the relevant expertise and experience to optimize the business processes that directly impact your bottom line. Learn more about what we're doing in your industry.

Airlines

Airlines

BPO helps airlines optimize processes and enhance customer satisfaction.

image juxtaposition of hands operating a machine and foreign currency

Banking

Customer management, account servicing, credit card and lender services.


Provide innovative services faster while driving new revenue.

Electronics

Dynamic value chains that deliver innovative products and services

buildings

Government

Shared services and business process outsourcing models.


image juxtaposition of medical staff reading X-Rays and microscopic elements

Healthcare

Solutions for health plans and insurers.

image juxtaposition of aerial view of houses and man in his office on the phone

Insurance

Front and back office solutions for business processes.


image juxtaposition of hands operating a smartphone and telecom ports

Telecom

Customer acquisition retention and management services.

We're here to help

Easy ways to get the answers you need.

small gray image of world map
multicolored dotted pattern with green background

The Next Generation BPO

Learn how IBM Global Process Services can help you save, grow and grab market share.

dotted pattern with blue background

Meet IBM Global Process Services

Read how our BPO services can innovate your business processes to differentiate your enterprise.

dotted pattern with pink background

Cloud solution for value-added services

Explore how IBM SmartCloud™ Service Delivery for electronics can deliver higher value to clients while driving new sources of revenue based on a pay-per-use model.

three arrows with red background

Next-generation BPO for Communications Service Providers

Learn how focusing on customer centricity and resolving operational challenges can result in smarter services.

multicolored dotted pattern with green background

Next Generation BPO for Banking

Read how IBM helps banks in mature and growth markets respond to need to transform.

dotted pattern with green background

The Engine behind Enterprise Transformation

Learn about the next level of service delivery, a model that aggregates transactional and common activities into globally integrated business services (GIBS).