IBM Global Process Services

Business Process Innovation


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Life Sciences and Healthcare


The life sciences and healthcare industry is in the midst of complexity and change. Life Science companies are exploring ways to transform their operating model to realize better operational synergies, improve regulatory compliance, and invest in better customer understanding to prioritize sales and marketing to physician more accurately and ensure patients adhere to treatment regime. New regulatory pressures, rising bad debt and long and cumbersome steps to process claims are driving healthcare cost and aggravate working capital issues.

IBM Global Process Services help life sciences and healthcare companies work smarter by transforming their business processes with an analytics-driven approach and innovative technologies.

Revenue Cycle Management

We help healthcare organizations improve working capital and reduce profit leakage. Our revenue cycle management solution enabled by cloud based ARCollect Suite “wrap around” clients’ disparate ERP systems to drive process standardization, increase productivity, improve customer satisfaction and enhance quality. The platform’s high-level functionality includes:

Smarter Operations

We help our clients leverage their global scale to achieve synergies across operations through simplification, harmonization and standardization of business processes. Specific focus areas are:

Operational Analytics Services

By leveraging the broad IBM analytics portfolio along with cloud and consulting services we are able to help clients in this industry address specific business and operational challenges. The specific areas of focus are:

IBM provides additional offerings for Healthcare services through a strategic partnership with Concentrix.


Animas uses IBM advanced analytics to speed revenue cycles

An IBM order-to- cash solution improves claims processing by 65 percent and speeds payment posting.


Business transformation a formula for efficiency at pharma firm

IBM Global Process Services, large-scale client improve HR management with standardized processes.