Government agencies are under pressure to provide the level of services their citizens expect while dealing with budget cuts and fewer resources. At the same time, governments have been rethinking the ways they serve their citizens with models that make better use of technology, data and civic collaboration. Shared services and business process outsourcing models are ways to manage costs and serve citizens through efficient and flexible channels.
IBM BPO services for government include contact center management, procurement and smarter traffic management.
Read how Transport for London (TfL) transformed their operations to reduce road congestion, improve air quality and raise revenue to invest in future transport projects for the capital city.
See how IBM’s partnership with the UK public/private joint venture Southwest One delivered an award-winning shared services model that improved service quality and simplified access to services while reducing costs.