IBM Global Process Services

Business Process Innovation


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Financial Services


The global financial services industry is challenged with finding new approaches to maximize profitability. In mature markets, banks and insurance companies face challenges to reduce operational complexity and gain deeper customer insights to grow revenue. While in emerging markets, this industry is focused on innovation to tap new opportunities for growth and maintain cost leadership. IBM Global Process Services provides innovative business process outsourcing solutions that help financial services companies transform core operations and respond with agility.

Enterprise Risk Management Services

The industry operates in a complex environment with a compelling need to balance cost and risk, while retaining the flexibility to meet on-going challenges. Our services in risk and compliance management help our clients integrate "silos", enable a comprehensive view of enterprise risk and embed best practices in risk management into business processes.

We adopt and end-to-end approach spanning risk assessment, policy management, procedures, analysis and controls to help financial institutions improve fraud detection and prevention.
Our specific areas of focus include:

Smarter Lending Services

We offer transformational mortgage services that deliver improved business outcomes, including more efficient and tightly controlled manufacturing processes, improved credit performance, enhanced operational risk management, a superior customer experience, and a shift to more variable cost structures.

IBM's mortgage services are available via outsourced delivery models powered by IBM's leading technology assets, enabling clients to drive a transformation agenda while reducing upfront capital and execution risk; typically inherent in major transformation initiatives. Specific areas of focus include:

With the combination of IBM technology expertise and deep mortgage domain expertise, IBM is the partner of choice for mortgage transformation. Learn more about our Mortgage Services.

Operational Transformation Services

We help financial institutions modernize and transform middle and back office business processes that support core financial operations to drive profitable growth. These services comprise of specialized processing and operational capabilities supported by technology platforms, process innovation, domain expertise and analytics. The specific areas of focus include:

Banking Analytics Services

We help banks increase portfolio value through analysis of customer data, establish service differentiation and improve fraud protection. We work with leading banks and financial institutions to deliver fact-based insights quickly, design targeted marketing campaigns with higher return on investment and devise cross-sell campaigns that significantly improve their portfolio value. Our specific areas of focus are:

IBM delivers additional solutions for Financial Services through a strategic partnership with Concentrix.


Optimizing banking business processes through automation

Enable process and operations transformation that can realize cost savings and revenue growth.


A leading multinational bank innovates in-house learning processes

IBM Global Process Services helped the global bank create a governance program to support strategic planning and global integration.