The Electronics industry continues to face rapid transformation as the shift to connected home and personal devices creates a multitude of challenges but more importantly, increased opportunities. Rising consumer expectations and increasing support costs impact profitability and the winners will be those that enhance the consumer experience while providing exceptional support and capture revenue opportunities. In addition, the demand for accelerated time to market and enhancement of products and services requires electronics companies to apply advanced technologies and analytics to business processes to meet user expectations and usage demands.
The IBM SmartCloud™ Service Delivery for electronics provides a fully integrated, scalable
cloud-based platform to help consumer electronics companies enhance customer experiences by deploying new business models with a service delivery infrastructure. Through end-to-end services based on a flexible pay-per-use model, IBM helps companies to more quickly deliver new services for products, content and applications, while reducing the costs associated with service delivery management.