IBM Global Process Services

Business Process Innovation

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Travel and Transportation

Globalization, population growth and urbanization are overwhelming transportation systems around the world. Travel and Transportation companies confront a long list of challenges: proliferation of sales channels, commoditization, empowered customers, fuel price volatility and cost escalation, environmental sustainability and new regulations, and safety and security requirements. Companies need to gain deeper customer insights that can help them develop marketing strategies and provide differentiation.

IBM provides business process outsourcing (BPO) services that help travel companies to better satisfy their customers and streamline back-office functions, resulting in increased workforce effectiveness and reduced costs and operational inefficiencies.

We help clients:

Read our brochure about BPO for airlines to learn more (PDF, 871KB).

Jet Airways and IBM Extend Advanced Analytics Expertise to Customer Contact Centre to Enhance Customer Experience.

Insights on business - Travel and Transportation industry

IBM Institute for Business Value report: New routes to profitability

Re-inventing the airline business model with creative leadership, focused experimentation and industry innovation.