Global airline carriers are looking to business process outsourcing (BPO) to help overcome economic challenges such as pricing pressures, increased competition and decreased customer satisfaction levels.
Business process outsourcing (BPO) can help airlines to better satisfy their customers and streamline back-office functions, resulting in increased workforce effectiveness and reduced costs and operational inefficiencies.
IBM provides next generation business process outsourcing (BPO) services for airlines to help optimize front-office and back-office functions, including business administration, airport experience, baggage handling, aircraft operations and customer sales and services. The result? Higher customer satisfaction, increased workforce effectiveness and reduced costs and operational inefficiencies.
We help airlines:
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