Base Software Support: SWMA and Support Line

Be confident your IBM and non-IBM operating systems
receive the best possible level of support from IBM

Software-related problems are no problem at all with IBM's software support solutions. IBM's Base Software Support provides unmatched, global remote technical support with:

Quick, easy support access globally
Unlimited usage at a Flat Rate
Trained, trusted and deployed technical experts at every support level: Level 1, Level 2, Level 3
Unmatched experience: Thousands of calls handled daily over past 20 years
Unmatched service: reliable service levels with industry-leading client satisfaction metrics
Unmatched scale: global support model – scalable per client needs
Unmatched, patented process: defined, proven escalation and exception handling process
Unmatched consistency: Rated best in class by several independent consulting firms annually
Unmatched value: Cost effective support solution based on quality and client satisfaction metrics

Clients benefit from unlimited telephone or electronic problem submissions with skilled and experienced IBM support personnel available 24x7 to meet their support needs.

What we offer

Server checkup for OS performance and OS maintenance analysis

Supplement staff resources and get more from your server environment with a better understanding of server and operating system maintenance and performance requirements