The IBM Service Center - acts as the IBM command center - helping ensure system performance, reliability, and high levels of availability. The center provides tools which serve as a "health check" for applications and the infrastructure.
These tools help enable us to serve you better by:
We operate with full-time staff 24x7 manning the service centers, providing monitoring and support. IBM operates two geographically-dispersed centers to provide full redundancy and enhanced recovery in the event of a disaster.