Leading Through Connections

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Leading Through Connections

IBM CEO Study

How are CEOs and senior public sector leaders responding to today's connected era?

Connected Generation

Executive report: Connected generation

Perspectives from tomorrow’s leaders in a digital world: Insights from the 2012 IBM Global Student Study


Overview

For some time, businesses have been refining and optimizing their networks of suppliers and partners. But something just as meaningful has been happening – the sudden convergence of the digital, social and mobile spheres – connecting customers, employees and partners in new ways to organizations and to each other.

In speaking face-to-face with 1,709 CEOs, general managers and senior public sector leaders around the globe, leaders confirmed that our new connected era is changing how people engage. How are CEOs responding to the complexity of increasingly interconnected organizations, markets, societies and governments? Our key findings center on:

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Empowering employees through values

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CEOs see greater organizational openness ahead. But as rules are refined and collaboration explodes, how will they avoid chaos, protect the business and deliver results?

Videos: CEOs discuss their employee priorities  

Shared values driving key decisions

Shared values driving key decisions

CEO Murray Jordan of Foodstuffs, a New Zealand food cooperative, extolls the benefits of shared values for his company. When tough decisions are at hand, he and everyone in the company rely on these living values to guide them.

View this video (00:02:05)

Bringing value and making a difference

Bringing value and making a difference

John Fahey, CEO of National Geographic discusses how National Geographic has the ability to tell great stories and to get people to understand the world they live in.

View this video (00:03:52)

Every employee is an innovator

Every employee is an innovator

Peter Voser, CEO of Royal Dutch Shell discusses how an organization has the capability as well as its staff and employees to drive innovation

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President Karolinska Institutet: Benefits of diversity as a cultural value

Karolinska Institutet President Harriet Wallberg-Henriksson discusses how embracing diversity as a value leads to open minded thinking and ultimately, innovation.

View this video (00:03:30)

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Luiza HelenaTrajano, CEO, Magazine Luiza talks about innovation driven by motivated employees

Luiza Helena Trajano, CEO of Magazine Luiza discusses how employees, when motivated and guided by values, are great sources of innovation.

View this video (00:03:11)

Innovation through omni-channel employee involvement

Innovation through omni-channel employee involvement

CEO Murray Jordan of Foodstuffs, a New Zealand food cooperative, discusses how using many modes of communicating with employees and co-op owners has led to innovation and the plan to capture 50% of market share by 2022.

View this video (00:03:35)

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Creating an environment where innovation is a core value: CEO National Geographic

John Fahey, CEO of National Geographic creates an environment where employee input and shared values drive the organization toward a successful Mission 2015.

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Administrator of NASA: Communicating and embodying your organization's core values

Administrator (CEO) Charles Bolden discusses NASA's core values and how they help shape the organization and drive innovation and discovery.

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Engaging customers as individuals

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CEOs are searching for customer insight. But even if they discover it, are their organizations equipped to respond with relevance and speed?

Videos: CEOs discuss their customer priorities  

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Administrator of NASA: The legacy may be WOW!, but the NASA mission is deep innovation

Administrator (CEO) Charles Bolden discusses the nature of the NASA core mission as well as the excitement and awe they generate.

View this video (00:03:49)

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Innovative care enhances customer relationships: CEO, Magazine Luiza

Luiza Helena Trajano, CEO of Magazine Luiza discusses the company's evolving customer care model: reaching new markets and setting an industry best practice of how to meet customers on their terms.

View this video (00:03:12)

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Knowing your customers and delivering value: CEO of National Geographic

John Fahey, CEO of National Geographic discusses how understanding the many faces of the customer is key to being able to bring them value.

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Amplifying innovation with partnerships

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With nearly 70 percent of CEOs aiming to partner extensively, what will make this a differentiating strategy?

Videos: CEOs discuss their partnering priorities  

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President Karolinska Institutet: Innovation driven by partnership

Karolinska Institutet President Harriet Wallberg-Henriksson discusses how partnerships between industry and educational institutes are the path forward for healthcare innovation.

View this video (00:02:20)

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Partnering to drive innovation: Royal Dutch Shell CEO

Peter Voser, CEO of Royal Dutch Shell discusses how the days of isolated innovation are coming to an end, and how strategic partnerships - some not so obvious - are a key to success.

View this video (00:02:31)

Making partnerships work

Making partnerships work

CEO Murray Jordan of Foodstuffs, a New Zealand food cooperative, discusses the key components of a successful partnership.

View this video (00:03:56)

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Administrator of NASA: Collaboration is vital as diversity of thought creates excellence

Administrator (CEO) Charles Bolden of NASA discusses partnership and diverse thinking, and the role they play in innovation.

View this video (00:02:29)

The role of the CEO in partnering: Royal Dutch Shell CEO

Peter Voser, CEO of Shell talking about adding the role of the CEO in partnering. Part of a series of CEO videos in support of the IBM 2012 Global CEO Study.

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