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Service Management research and insights

IT service management: resetting priorities for an uncertain economy

Smarter management for a dynamic infrastructure.

Stopping insider attacks

Think all threats are outside your walls? Think again.

IT governance: Enabling high performance in turbulent times

Governance best practices can mitigate the depth and duration of performance declines that often accompany periods of change and innovation.

Six steps toward assuring service availability and performance

Visibility, control and automation are key factors in delivering more and better business services, managing risk and compliance, maximizing return on investments and accelerating business growth.

The new face of IT service management

A lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together.

Driving innovation: The expanding role of service management

As the role of service management evolves, a service-oriented governance framework can help ensure that IT decisions are consistent with business vision, values and strategies.

Risk, regulation and return: Delivering value through enterprise risk management

Even though compliance will remain the focus of risk management efforts in the short term, leading firms are transforming risk management into a source of business value.

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