Service Management case studies

IBM reduces costs of its mainframe environment with service management initiative

Using IBM Service Management Solutions, the IBM IT delivery organization streamlines IT management efforts to reduce costs, minimize service disruptions and lower energy costs.

HealthTrans gains unprecedented business flexibility and savings with IBM Service Management Solutions

HealthTrans realized significant benefits from its move to a new enterprise data center model that focuses on efficient IT service delivery. IBM servers, storage and software have enabled HealthTrans to create a high-performance infrastructure that processes millions of transactions with sub-second response times.

IBM service management helps Swiss Re IT make ITIL best practices actionable

Working with IBM, Swiss Re began its journey toward an IT service management model that will enable Swiss Re to achieve the scalability, flexibility and quality of service it requires.

Japan Airlines: Raising the bar In the industry

Japan Airlines, working with IBM, implemented an IT issue tracking, change and configuration management solution — an industry first in Japan — that gives JAL management greater visibility into, and control over, the company’s IT operations and a better understanding of how they impact the business.

VicRoads

An Australian transportation authority streamlines IT service management with ITIL standards.

NIWS

Systems integrator and IT provider NIWS found their solution in a virtualized, self-managing, autonomic infrastructure that helps streamline and standardize processes. Ultimately, the company has improved customer satisfaction and strengthened its ability to adapt to change.

Ci&T

This leading Latin American IT company realized numerous benefits since adopting the Rational Software Development Platform, including accelerated development, improved communication and better insight into the entire development process. Defects are down by 50%, productivity is up by 15% and the company is achieving an annual compound revenue growth rate of 43%.