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Smarter business for a Smarter Planet:

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The New Voice of the CIO
Insights from the IBM Global CIO Study

IBM talked with over 2,500 CIOs from more than 75 countries and 15 different industries. These one-hour, face-to-face conversations made clearer the changing demands on CIOs, and provided key insights on what it takes to grow profits as a CIO today. A culmination of insights from CIOs around the world, The New Voice of the CIO can serve as a blueprint for building a smarter business.

Get the IBM Global CIO Study

CIO role

White papers

  • The Global CEO Study: Implications for the Chief Information Officer

    Our report, “The Global CEO Study: Implications for the CIO”, highlights key traits of the enterprise of the future.
    Learn more

  • The CIO profession: Leaders of change, drivers of innovation

    The 2008 CIO Leadership Survey finds that the CIO role has never been in a better position to help drive growth and change in their enterprises.
    Read more

  • Convergent thinking among the C-suite

    Our white paper, “Convergent thinking among the C-suite”, explains why integration and collaboration spell big opportunity for CIOs.
    Get the paper

  • The New Voice of the CIO: Insights from the IBM Global CIO Study

    How are today’s chief information officers successfully growing profits for their businesses? The 2009 IBM Global CIO Study explored this and other issues facing CIOs during challenging times.
    Get the full study

Assessment tools

  • CIO self-assessment tool: Compare your experiences with those of other CIOs

    How do your experiences and views compare to those of your peers? Find out with our CIO self-assessment tool. It contains the same questions used in the questionnaire for the IBM Global CIO Study, The New Voice of the CIO.
    Try out the tool

  • CIO self-assessments

    We are providing a series of “hands on” CIO self-assessments to help you leverage the power of our research.
    Take the assessments

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Business agility

Case studies

  • Bank of the West approves loans in one day with IBM ECM and BRMS solutions

    Bank of the West reduced loan process times to one day and expects to save US$1.5 million over five years using an integrated Enterprise Content Management, Business Process Management and Business Rules Management System from IBM.
    Get the case study

  • Texas Health and Human Services Commission supports multichannel business model with SOA solution

    HHSC needed to evolve to a multichannel business model and provide better and more varied services over the phone, at hospitals, in community centers, at agency offices and via the Internet. Its SOA solution met all these needs and leveraged an existing US$350 million IT investment.
    Read the case study

Solutions

  • Application services reduce risk and improve your return

    Tap into IBM’s application and IT expertise to help you survive and thrive. Respond to rapidly changing conditions with application flexibility to reduce risk and cost.
    Learn more

  • Business- and IT-centric SOA entry points

    Get started with service-oriented architecture (SOA) using an approach that begins with fundamental assets of your enterprise — people and information.
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  • Business process management enabled by SOA

    BPM accelerates and optimizes process improvements by combining business expertise with software. BPM enhanced by SOA affords a flexible IT architecture to simplify creation and decomposition of services for business innovation.
    Learn more

  • SOA governance and service lifecycle management

    SOA governance extends IT governance to focuses on the lifecycle of services and composite applications in an organization’s service-oriented architecture (SOA).
    Learn more

Videos

  • SOA healthcheck services

    Listen to the SOA healthcheck flashes, then examine your SOA health and fitness.
    Read more

  • Business Process Management 101 video

    Get an overview of a business process management solution based on service-oriented architecture that can provide the flexibility you need to innovate and win in your marketplace.
    Learn more

White papers

  • Impact business performance with the processes that define it

    Learn how Business Process Management can help your bottom line by automating processes, turning insight into action, then dynamically adapting to your business needs.
    Learn more

  • Three actions IT executives can take now to cut costs, get more out of existing IT investments and increase productivity with SOA

    Enhance your infrastructure in an uncertain economy to support your SOA business initiatives. Take three actions to help you cut costs, get more out of existing IT investments and increase productivity.
    Read more

  • The integrated application lifecycle: Reducing the costs and risks associated with change

    Learn how CIOs and application portfolio managers can thrive in a permanent state of change by adopting a holistic approach to application development and management.
    Read more

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Information strategy

Case studies

  • Storebrand improves business agility

    Storebrand needed to make timely, informed business decisions to improve customer service. Working with IBM, Storebrand integrated its products and IT infrastructures to optimize finding its product and customer data. Storebrand streamlined its business processes and its response to customer needs.
    Get the case study
    Learn more about Information Strategy

  • Co-operators knock down walls, gets better view of customers

    The Co-operators, Canada’s leading multi-line insurer, had siloed customer data systems that didn’t communicate with each other. Working with IBM, The Co-operators created a core customer information hub built on SOA for maximum flexibility, with cross-references to policy, claims and billing systems.
    Read more

Solutions

  • Information agenda

    Integrate information into a seamless and trusted stream of communication across your enterprise.
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  • Information on Demand

    Pull together trusted information to gain valuable insights and optimize your business.
    Read more

  • Business analytics and optimization

    Manage risk while ensuring efficiency and optimizing operations to capitalize on new sources of revenue.
    More information

  • Cognos and information on demand

    Transform data into insight for better business decisions
    Learn more

White papers

  • From conflicting, unintegrated data to actionable insight

    Companies need the right information, right now. Information availability is often the answer, but just having access to information is no longer enough. To deliver business value, information must also be accurate, timely and easily accessible. Read how IBM’s dynamic warehousing can help.
    Read how IBM’s Dynamic warehousing can help
    Learn more about Data Management innovations

  • The IBM data governance blueprint

    High-profile process failures and data mismanagement have catapulted corporate governance to the top of the boardroom agenda. The foremost challenge is the need to manage and control the mass of data that resides within different parts of the organization. This paper shows you how to get there.
    Download the white paper
    Find out what’s new with IBM Master Data Management

  • The new Information Agenda: do you have one?

    CIOs can now access a new strategy, planning and implementation approach for turning trusted information from a vision into a reality: the Information Agenda. Learn how IBM can help you deliver trusted information, enterprise-wide.
    Read the whitepaper
    Get a closer look at Information Agenda

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IT efficiency

Case studies

  • American Airlines: A fresh take on human resources services

    American partnered with a team of IBM and IBM Business Partners to build a new, outsourced global HR infrastructure.
    Read how they did it

  • Extending the life of your existing data centers

    IBM Lexington increased its IT capacity by a multiple of eight in the same floor space and energy footprint to reduce costs and improve service.
    Get the full story

  • Studying green by being green

    SciNet’s leadership in greenhouse gas research is bolstered by IBM’s innovation in high-performance and energy-efficient iDataplex servers and green data center design.
    Learn more

Solutions

  • Dynamic Infrastructure

    Drive IT efficiency to improve service, reduce cost, and manage risk.
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  • Cloud computing

    Reduce costs, improve service delivery, enable business innovation to drive IT efficiency.
    More about cloud computing

  • Green infrastructure

    Improve IT efficiency while managing and optimizing a broad infrastructure with a green data center, including IT equipment, property, data and applications.
    Read more

  • IT and application outsourcing

    Improve business processes, applications and IT infrastructure designed to improve the bottom line and IT efficiency.
    More information

Videos

  • Pike County Schools makes the grade with IBM-hosted virtual desktops

    IBM will provide Pike County Schools with an Internet access service that gives older PCs the ability to access the Internet and applications in a manner similar to more current systems. This service is made possible via IBM hosted virtual desktops delivered as part of Pike County's Internet access service.
    Read more

White papers

  • Staying aloft in tough times: Why smart, innovative businesses are turning to cloud computing

    A discussion of cloud computing as the platform for optimizing operations while creating and delivering the kind of innovative services that differentiate and propel the business forward
    Read more

  • Conversations for a Smarter Planet: How we can make our smart systems smarter

    To realize the enormous potential of a Smarter Planet, we have to reinvent the IT of the 21st century in the same way that we industrialized our factory floors in the 20th — making it more efficient, more dynamic, less complex and less costly.
    Learn more

  • Reality check — Information explosion drives need for Dynamic Infrastructure transformation

    The holistic approach of an IBM information infrastructure can enable CIOs to transform their organizations and solve a wide range of infrastructure challenges.
    Read more

  • Dynamic Infrastructure — Driving success

    An IBM publication featuring analysis from Gartner: Dynamic Infrastructure — Driving success. This paper outlines the need for a Dynamic Infrastructure, a strategy for developing one, and some best practices and options to consider when getting started.
    Get more analysis

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Organizational effectiveness

Case studies

  • Trovus streamlines collaborative proposal writing and document management with IBM Lotus Quickr

    A computer services startup eliminates document management bottlenecks and fosters collaboration by using IBM Lotus Quickr to supplant e-mail for collaborative document creation and management with version control.
    Read more

  • Celina Insurance Group streamlines collaborative processes with agents to stay ahead of the competition

    A small insurance company Increased its competitiveness against larger insurance carriers by integrating independent agents into business processes and providing superior services and support.
    More information

Solutions

  • Converged communications services

    Build business advantage with unified communications: integrated voice, data and video environments designed for collaboration and productivity.
    Read more

  • Web 2.0 goes to work for business

    IBM is one of a very few companies that provides end-to-end Web 2.0 solutions for business. Our R&D labs have produced the Web 2.0 innovations that we use every day to gain greater productivity and competitive advantages. Now your company can take advantage of the same benefits.
    Get the full story

  • Improve workforce productivity with Web portals

    To optimize workforce productivity, IT managers need to provide integrated tools to access information and work efficiently — while minimizing integration, deployment and management expense. Web portals can increase workforce productivity while lowering deployment costs.
    Learn more

  • Human capital management for a more agile workforce

    Effective human capital and talent management can help organizations develop a more agile workforce and respond to challenges in the marketplace.
    Read more

White papers

  • Web 2.0 @ work: How CIOs can help drive business returns by improving organizational effectiveness

    Strategic insights on how to nurture a smarter work environment using social media
    Read more

  • Enterprise mobility: Connecting to a world of opportunity

    How to develop, manage and implement a mobility strategy
    Learn more

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Risk mitigation

Case studies

  • Allied Irish Banks streamlines compliance and risk management efforts with IBM Tivoli zSecure software

    To help rigorously enforce security and reduce security administration, Allied Irish Banks replaced its existing mainframe security system with IBM solutions.
    Read more

  • Operational Riskdata eXchange Association (ORX) helps banks worldwide gain better insight into operational risk

    To help its member financial institutions better assess risk, the Operational Riskdata eXchange Association (ORX) needed to provide a more sophisticated statistical analysis and modeling methodology as part of its operational loss data service.
    Get the case study

  • Hudson’s Bay Company addresses compliance with industry standards while enhancing its data security

    Retailers that do not comply with the Payment Card Industry Data Security Standard (PCI DSS) for credit cards can increase their risk of theft or loss of private information, which will damage a company’s reputation and customer loyalty. Hudson’s Bay chose to outsource its security management to IBM.
    Learn more

  • Hughes Network Systems reduces costs and enhances customer loyalty with IBM Internet Security Systems

    Now PCI DSS-compliant, Hughes Network Systems offers transaction and data processing security to its worldwide retail customers. At the same time, Hughes has strengthened the perception of its brand.
    Read the case study
    Get a closer look at IBM PCI Solutions

Solutions

  • Resilient and secure business continuity and data center solutions from IBM

    Market forces bring forth potential new levels of complexity, vulnerability, and risks in a connected, collaborative world. Through a Dynamic Infrastructure, organizations can address today’s resiliency, compliance and security challenges.
    Read more

  • A risk-based, business-driven approach to securing your IT infrastructure

    IBM is the only security vendor in the market today with end-to-end coverage across all risk areas to help you create an intelligent infrastructure that drives down costs, is secure, and is just as dynamic as today’s business climate.
    More information

  • IBM Payment Card Industry (PCI) solutions

    IBM provides a comprehensive solution of services, software and hardware that can help your organization meet all of the 12 PCI areas and the related requirements.
    Learn more

  • Why IT security solutions from IBM

    IBM provides end-to-end IT Security solutions to cost-effectively and efficiently mitigate the risks to the confidentiality, integrity and availability of the IT systems and assets that support critical business processes.
    Learn more

Videos

  • Five rules to survive and thrive in times of change

    As organizations face environments with unprecedented change, business and technology alignment is essential to success. IBM solutions provide a comprehensive set of capabilities that enable you to plan for, execute, and manage change.
    Read more

White papers

  • Weathering the storm: IT challenges and opportunities during an economic downturn

    Companies that survived the economic turmoil in 2001 already run much leaner IT operations, having spent the ensuing years focusing on lowering costs and reducing waste. With a focus on making smart IT investments, companies can obtain concrete, near-term results that support long-term success.
    Read more

  • IDC Vendor Profile – IBM ISS: Two years later

    This IDC Vendor Profile profiles IBM Internet Security Systems (ISS), a leading security services provider and vendor of intrusion detection and prevention systems. IBM’s acquisition of ISS has further enhanced IBM’s posture … by creating a well-rounded portfolio of managed security services.
    More information

  • Take a holistic approach to business-driven security

    This white paper discusses how a business-driven approach to security management can help drive operational efficiencies and innovation.
    Learn more

  • Don’t overlook business resiliency and security when building a Dynamic Infrastructure

    Clabby Analytics says "By building a Dynamic Infrastructure, IBM believes that enterprises can lower operational costs, improve service, and manage risk more effectively." In this Research Brief, Clabby Analytics takes a closer look at IBM’s Smarter Planet initiative and its Dynamic Infrastructure strategy.
    Read the white paper

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Service management

Case studies

  • IBM reduces costs of its mainframe environment with service management initiative

    Using IBM Service Management Solutions, the IBM IT delivery organization streamlines IT management efforts to reduce costs, minimize service disruptions and lower energy costs.
    Read more

  • HealthTrans gains unprecedented business flexibility and savings with IBM Service Management Solutions

    HealthTrans realized significant benefits from its move to a new enterprise data center model that focuses on efficient IT service delivery. IBM servers, storage and software have enabled HealthTrans to create a high-performance infrastructure that processes millions of transactions with sub-second response times.
    Get the case study

  • IBM service management helps Swiss Re IT make ITIL best practices actionable

    Working with IBM, Swiss Re began its journey toward an IT service management model that will enable Swiss Re to achieve the scalability, flexibility and quality of service it requires.
    More information

  • Japan Airlines: Raising the bar In the industry

    Japan Airlines, working with IBM, implemented an IT issue tracking, change and configuration management solution — an industry first in Japan — that gives JAL management greater visibility into, and control over, the company’s IT operations and a better understanding of how they impact the business.
    Learn more

Solutions

  • IBM Service Management Solutions

    IBM service management software, systems and services: Driving service innovation through Visibility. Control. Automation.
    Learn more

  • IT lifecycle management and governance services

    Simplify control of your IT environment with portal-based dashboards and standardized processes of advanced IT service management capabilities.
    Read more

  • ITIL consulting – IT management consulting services

    IBM ITIL consulting services help you implement best practices in IT service management that in turn will help generate operational savings.
    Learn more

Videos

  • Sisters of Mercy - Visibility and automation improve service delivery

    To improve the quality of care it could provide to its clients, The Sisters of Mercy Health System teamed with IBM to streamline management efforts, establish a uniform IT architecture across its 27 facilities, and create a clear governance model.
    Read more

White papers

  • IT service management: Resetting priorities for an uncertain economy

    A recent IBM global survey of business and IT leaders asked how recent economic events are affecting their plans. Results show that organizations are reprioritizing their IT programs and projects to survive and thrive in the new economy — and leveraging service management best practices to do it.
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  • IT governance: Enabling high performance in turbulent times

    This paper explains how CIOs can use governance best practices to mitigate the depth and duration of performance declines that often accompany periods of change and innovation. It will clarify what governance is — and isn’t — and articulate how CIOs can improve governance within their organizations.
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  • The new face of service management: Aligning business, development and operations teams for strategic advantage

    It takes significant effort to build a set of holistic IT service management and governance practices which really help build trust in IT from business teams. This paper provides a holistic approach for CIOs to consider.
    More information

  • Driving innovation: the expanding role of service management

    This white paper describes this latest evolution in the role of service management. It explains how a service-oriented governance framework can help ensure that IT decisions are consistent with business vision, values and strategies — and that IT delivers maximum value to the business.
    Read more
    Get a closer look at IBM Service Management solutions