IBM Global Process Services

Business Process Re-invention

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Methodology: EPIC

Enterprise Process Innovation Continuum (EPIC) is our analytics-driven methodology for process innovation and continuous improvement. We put processes through a continuous cycle of measurement, analysis and improvement, constantly working toward best-practice process designs and IBM benchmarks derived from our broad client base. Paired with Lean and Six Sigma practices, EPIC helps us make a process more efficient. Equally important, it also helps us improve the quality of a process, allowing us to transform process improvements into bottom-line savings and top-line growth.

Using this methodology with our clients, we have been able to deliver measurable improvements across all of our business process areas including: