Finance and Administration Services

Whether your enterprise wants to streamline operations across various business units, unleash capital to invest in infrastructure or simply bring invoicing costs under control, IBM Global Process Services has the expertise, experience, methodology and technology to reduce the complexity of your financial operations and help you transform into a more scalable, agile and efficient enterprise.

IBM’s approach to F&A outsourcing enables your business to leverage solutions that positively impact bottom-line results and top-line growth. In fact, with our EPIC methodology we have been able to consistently achieve annualized run-rate savings of 30 to 60 percent from clients’ F&A baselines, increase working capital by up to 25 percent and drive contracted sourcing savings of 5 to 12 percent.

Assets available

Source to Pay

Reduce costs and enhance efficiency for sourcing, procurement, accounts payable and travel and expense management processes.

Order to Cash

Drive working capital improvements and transform your business with innovative O2C processes and predictive analytics.

Order to Cash BPaaS

Optimize your order-to-cash process and improve working capital with services from a trusted service provider.

Record to Report

Improve controls and optimize accounting processes to streamline operations.

Payment Systems

Expand your global reach, reduce costs and improve compliance management with a single hosted payment gateway.


Leverage IBM’s advanced technology for real-time business intelligence that translates into a sustainable competitive advantage.

AbbVie builds a global pharmaceuticals company on new foundations with SAP and IBM

IBM Signs New Agreement with Unilever to Provide Global Finance and Procurement Services.

Strategic Sourcing BPaaS from IBM

Optimize your sourcing processes to help improve competitive advantage and increase ROI.

IBM order to cash solution

Optimize your end-to-end order-to-cash process for faster bottom-line results.

Unilever Europe Case Study

Learn how IBM contributed to Unilever’s transformation journey towards enhancing business resiliency and driving sustainable cost-effectiveness.

Animas uses IBM advanced analytics to speed revenue cycles

An IBM order-to-cash solution improves claims processing by 65 percent and speeds payment posting.

Embedded analytics for improved financial performance

Creating actionable insight and operational dexterity in finance, administration and supply chain management.

Telstra partners with GPS in Finance and Administration

Delivering business process innovation that matters

Source to Pay

In a challenging global economy, your supply chain must yield cost improvements and operational efficiencies. Create a better supply chain with a strategic sourcing approach that delivers greater savings, enhanced visibility, increased control and ongoing process innovation.

IBM’s Source to Pay services can help you build a responsive, integrated supply chain that communicates virtually in real time with suppliers, partners and customers to unlock savings opportunities and foster collaboration with vendors. Our advanced analytics capabilities with real-time monitoring empower you to control your procurement spend and increase your buying power, with measurable improvements to your bottom line, now and over the long term.

Our services and solutions integrate and manage:


  • Spend analysis
  • Category strategies
  • Supplier/strategy management


  • Order processing
  • Spot buying
  • Content management


  • Invoice, receipt and reconciliation
  • Blocked invoice resolution
  • Payment file

Order to Cash

Your customers are the foundation of your business. The receipt and processing of customer orders are critical to your brand—and your bottom line. No enterprise can afford errors and inefficiencies.

IBM’s Equitant Order to Cash services empower Global 1000 corporations with the ability to improve and manage their order to cash cycle from start to finish. We collaborate with you to build this capability from any starting point, whether that means the implementation of a full solution or a subset of processes, business units or locations.

Using our analytics-driven methodology along with IBM technology and analytics, we create a scalable, sustainable order to cash and accounts receivable infrastructure that helps to deliver significant improvements in operating costs and working capital.

Our services and solutions integrate and manage:

  • Order management
  • Credit management
  • Billing
  • Cash collections
  • Chargeback
  • Disputes and deductions
  • Cash application
  • Reporting and analysis

Order to Cash BPaaS

Like most companies, you offer goods and services on credit. When your customers take more time to pay than their credit terms allow, the result can be hundreds of millions of dollars sitting in your customers’ bank accounts instead of yours. To help you address this problem, we have launched our Order to Cash BPaaS, a new suite of Finance & Accounting offerings that highlights opportunities for process optimization in the end-to-end order-to-cash (O2C) process and identifies your potential yield in improved working capital.

IBM Order to Cash BPaaS provides a robust suite of more than 100 proprietary analytics tools that wrap around your enterprise resource planning (ERP) systems, without replacing them. The cloud-delivered tools are designed to enable and enhance your O2C operations by bringing them under a single, standardized platform. This platform supports advanced workflow, automation and visibility across the O2C continuum, from cash collections and dispute management to cash application and reporting.

Record to Report

When it comes to Record to Report processes, your enterprise faces increasing challenges. Whether it’s integrating with enterprise resource planning (ERP) systems, winning the race for faster consolidated reporting to the investment community or ensuring compliance with changing regulatory requirements, your enterprise needs an innovative approach to capture, validate and correct general ledger information.

IBM’s Record to Report services can provide solutions that allow you continuously to optimize your Record to Report processes. Using our analytics-driven methodology to innovate and optimize your processes as well as IBM technology and analytics, we provide accurate, controlled and fast recording of financial accounting transactions.

We offer innovative solutions for:

  • Accounting policies, procedures and standardized chart of accounts
  • General ledger functions and journal entry processing
  • Inter-company accounting and account reconciliations
  • Fixed assets and project, cost and inventory accounting
  • Tax accounting needs
  • Compliance and controls
  • Monthly close process, financial consolidations and financial statements

IBM Payment Systems

IBM Payment Systems (IPS) is a global payment gateway and e-commerce checkout solution that integrates seamlessly into web sites, mobile sites, smart phone apps and call center tools.

An easy-to-use interface, combined with a fully localized payment checkout experience, implemented on a centralized platform, means global retailers can set up and manage a comprehensive local online payment solution quickly, easily and cost-effectively. This approach allows the shopping experience to be consistent across multiple devices, including mobile – enabling customers to buy your products and services, anywhere, anytime.

This Software-as-a-Service (SaaS) solution from IBM Global Process Services runs on top of your existing platform, saving you time and money. By eliminating solution development, installation and maintenance costs as well as the responsibility of PCI compliance (the solution is Level 1 certified), IBM Payment Systems helps reduce your investment of time, money and IT spend.

Global reach

  • Fully localized payment support in 70 countries
  • Over 150 processors including direct connections to leading banks, processors and country-specific schemes
  • 70+ payment methods including credit cards, PayPal, net-banking, offline cash and COD

Convenient interface options

  • IFrame based payment GUI for seamless web/ mobile integration using style sheets for full flexibility for customization
  • Web service APIs using REST and SSL
  • Virtual terminal GUI for point-of-sale, call center and back-office operations


Over the past five years, IBM has invested more than $14 billion in analytics acquisitions. We embed advanced analytics technology into each of our processes to enable operational dexterity and deliver end-to-end improvement.

Using our advanced analytics, we can segment your clients by their payment behavior, allowing you to focus collections efforts on high-risk, high-touch clients.