IBM Global Process Services

Business Process Re-invention


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IBM Business Process as a Service


IBM’s Business Process as a Service (BPaaS) combines deep process expertise with analytics-driven insight and cloud based technology to create new powerful ways for you to innovate and engage with your customers. It helps you accelerate execution and drive targeted outcomes across business processes in finance, HR, supply chain, marketing and recruitment. BPaaS is designed to deliver a set of consumable outcomes for clients with speed and simplicity.

Think Big, Start Small, Grow Fast. IBM BPaaS integrates industry expertise, analytics-driven insight and cloud-based technology. It allows you to design, operate, govern and innovate new business processes – without the pains of integration and re-engineering. Clients experience the cost-saving benefits of flexible global hosting coverage that optimizes geographic coverage. Security-rich integration with third party and customer environments and pay-as-you-go, transactional pricing tailors your costs based on variations in workload.


Recruitment Process

Improve the quality of your candidates, time-to-hire and turnover rates with analytical insights and customized recruitment services. Gain the flexibility to adapt to changing business conditions while consistently attracting and hiring the right individuals who meet your resource requirements.

HR Services for Cloud Applications

If you currently use or plan to invest in SAP SuccessFactors, Workday or Oracle Fusion cloud-based HR applications, platform-certified IBM professionals can help you maximize the return on your SaaS investments with ongoing support services. We can help your reduce operational and administration costs, improve employee and manager self-service, obtain market-leading analytic insights for informed decision making and improved business agility.

Managed Marketing Service

Target appropriate audiences, increase revenue, response rates and customer loyalty with targeted marketing campaigns tailored to drive new sales or retain business. Yield rapid, measurable results with customized, analytics-based program management that reduces campaign development and implementation time.

Order to Cash

Leverage a robust suite of more than 100 proprietary analytics tools, available through a single, standardized platform to automate your workflow. Reduce days sales outstanding, prevent data entry errors and quickly collect payments as you drive work to the right resources, gain greater visibility into cash collection, customer history and expedite dispute resolutions through web-enabled management, correspondence and escalation solutions.

Source to Pay

Gain a strategic sourcing approach that delivers greater savings, enhanced visibility, increased control and ongoing process innovation. Build a responsive, integrated supply chain. The advanced analytics capabilities embedded into source-to-pay services, communicates in near real time with suppliers, partners and customers, uncovers savings opportunities and facilitates collaboration. Control your procurement spend and increase your buying power, with measurable improvements to your bottom line, now and over the long term.

Analytics as a Service

Delve deep into your business data and unearth valuable information for strategic decision making. IBM Analytics-as-a-Service offering provide insight into critical business areas, with evidence to detect inaccuracies and intelligence to improve processes.

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Parexel reduce time to hire the right talent by 40% with IBM Recruitment Process Outsourcing and cloud service delivery


Global beauty products supplier chooses IBM to implement and support its Workday platform and HR services