IBM Global Process Services

Business Process Re-invention

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Travel and Transportation

Globalization, population growth and urbanization are overwhelming transportation systems around the world. Travel and Transportation companies confront a long list of challenges: proliferation of new sales channels, commoditization, empowered customer demands, fuel price volatility and cost escalation, environmental sustainability, new regulations, and safety and security requirements. Companies need to gain deeper customer insights that can help them develop marketing strategies and provide differentiation.

IBM Global Process Services help travel companies to better satisfy their customers and streamline back-office functions, resulting in increased workforce effectiveness and reduced costs and operational inefficiencies.

We help clients:

Transport for London (TfL) Case Study

Transport for London transforms its operations, realizing significant cost savings while reducing traffic congestion and raising revenue for future projects.

Insights on business - Travel and Transportation industry

IBM Institute for Business Value report: New routes to profitability

Re-inventing the airline business model with creative leadership, focused experimentation and industry innovation.