IBM Global Process Services

Business Process Re-invention

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Continuing globalization, exploding data traffic, and slow revenue growth are influencing all aspects of business models and operations for communication service providers (CSPs). In addition, telecom CxOs foresee major changes in how they interact with their consumers who are more informed, more powerful and less loyal. CSPs need to capture benefits from synergies and economies of scale to deliver superior margins and returns to shareholders, find ways to compete against – or partner with – global OTT providers, monetize the value of data to close the mobile data revenue gap, invest in new social business models of communications to connect and get in tune with today’s digital consumer, and dramatically reduce overall and unit costs.

IBM rich experience in business transformation help CSPs develop a strong case for change, with guiding principles, transformation governance & management system, application of technology led change with maturing functional and process approaches to realize business benefits and commit to outcomes.

Smarter Operations

IBM smarter operations creates an Operations Support Systems/ Business Support Systems (OSS/BSS) environment that delivers a superior customer experience and fulfills and services new, converged and existing services faster and at lower cost.

With deep industry knowledge and breath of expertise we help our clients adopt the right target operating model and drive enterprise-wide change in billing process, enterprise processes that include - process management & support, knowledge management, finance & procurement management, regulatory management, HR policies & practices, and workforce development among others. Specific focus areas are:

Procurement Services & Supply Chain Outsourcing

Finance & Administration Outsourcing

Managed Marketing Services

Operational Analytics Services

Leverage the broad IBM analytics portfolio across Software Group, IBM Research, Cloud and Consulting services to enable business specific solutions. Specific focus areas are:

Marketing Analytics

Spend Analytics

Smarter Commerce Services

Our social, mobile, cloud solutions and deep industry knowledge help support new commerce capabilities, generate new opportunities for collaboration among employees and partners. Specific focus areas are:

IBM Institute of Business Value 2014 Report: What being global really means

Why global integration is crucial for international communications service providers.

IBM Global Process Services partnering with Telstra in procurement and supply chain Management