Enterprise applications hosted by IBM provide:
- Comprehensive service level agreements for application, database and infrastructure
- Improved reliability and availability
- Reduced security risks
- Skills and expertise, 24x7
- Security-rich infrastructure
Client
Through the iSRVCE portal, IBM provides a customizable online service request entry and tracking system, online metrics and bill presentment. iSRVCE is also used to review service levels and initiate complex repeatable system tasks.
Service center - primary
IBM Command Center which provides end-to-end monitoring of applications, databases, operating systems, servers and infrastructure components and networks -- 24x7x365.
Service center - secondary
Back-up command center - geographically-dispersed to provide full redundancy and enhanced recovery.
Data centers
Our Class A facilities and systems are designed to provide redundancy of services within a single Data Center, or across multiple geographically-distributed Data Centers.
 Learn more about IBM AoD Data Centers
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