A premium remote support service, features a single source technical support interface for remote support for System I, System p, System x and non-IBM Intel servers.
Account Advocate, a premium remote support service, features a single source technical support interface for remote support. Account Advocate is available for System i, System p, System x and non-IBM Intel servers.
Highlights
Personalised problem management for your software support problems through an assigned priority support team
A single source of support throughout problem resolution for operating system problems
Operating system problem escalation assistance
Cross-platform assistance through interfacing with other IBM departments for problem resolution
Provides help determining problems and involving other support resources
An assigned priority support team can become thoroughly familiar with your business and systems environment, serving as a single interface for IBM product problems related to eligible servers and for which appropriate IBM support contracts are in place. This team will:
serve as your focal point in critical problem situations
provide regular monitoring and tracking of your account status and reported operating system problems
review your remote software support activity with you on a quarterly basis
