Service detail
Output Management Services, an IBM solution for medium-sized businesses provides outsourcing and management of output devices, including printers, copiers, fax machines and scanners, and related consumables. It can be packaged with consulting, project management, helpdesk and other IBM Information Technology Services such as content management and workflow re-engineering to achieve up to 40 percent savings on output costs.
Highlights
 |  | | Reduced cost and complexity of office output processes |
| | | Cost transparency and motivation to print intelligently |
| | | Improved employee efficiency and satisfaction with processes |
| | | Better flexibility, functionality and use of infrastructure |
| | | Ability to focus resources on own core competency. |
Unlike most of today's service providers who are also printer hardware manufacturers, IBM Output Management Services does not stop at promising to reduce the cost per printed page. The IBM offering goes one step further and introduces a strategy to print fewer pages to yield a sustainable overall reduction in the total cost of ownership (TCO). Its competitive advantage builds on:
- Efficiency
- Effectiveness
- Strategic approach
- Sustainability.
Efficiency: As an outsourcing and management solution, Output Management Services helps clients consolidate and standardise their output devices before introducing fully managed output support processes and supply control.
Effectiveness: While IBM's offering targets the obvious cost elements, IBM Output Management Services also addresses hidden costs and provides ways to reduce TCO by cutting the number of pages printed – its 'print less' strategy.
Strategic approach: IBM believes a solid output management strategy is built on TCO and takes account of both 'print for less' and 'print less'. IBM helps clients analyse what and why they print, where they print and how much they print before introducing print policies, content management solutions, workflow tools and ERP print application re-engineering.
Sustainability: Sustainable cost savings and efficiency improvements are the objectives of tailoring the solution to the exact needs of the client. Additional solutions can be added to the standard offering or provided standalone.
