Package Application Services

While pre-packaged business applications such as enterprise resource planning (ERP) and customer relationship management (CRM) offer significant benefits and are critical for business success, the complexity and costs associated with managing these packages are challenging. With IBM Package Application Services, we can deliver the services you require to address your business needs and yield measurable business value.

Innovative and flexible pricing options

Delivers services at predictable costs and defined levels for a higher ROI

Provides access to a broad range of world-class package expertise – on demand

Allows cost reduction from economies of scale

Brings quicker enhancements and upgrades

The partner of choice to manage your packages
IBM can provide you with access to a wide base of skilled professionals, trained to IBM’s exacting standards in our proven processes, tools and delivery methodologies. We deliver the services you need to manage your package application.

Package Implementations
IBM is one of the most successful implementers of package applications worldwide. Whatever the scale of your chosen solution, we can provide the services to help you ensure its successful implementation; on time, on budget and delivering its intended business benefits. Deployed as full project teams or as additional resources to supplement your own in-house skills, our professional staff can assist with project planning, integrated project management, prototyping, fit analysis, configuration support, customisation, data conversion and application upgrade support.

Manage Package Applications
Thanks to IBM’s longstanding partnership with the major ERP and CRM package application vendors, and our broad experience of all kinds of package application projects, we can provide world class services to maintain and support your package implementation. To ensure we meet your specific requirements, you can chose from a comprehensive set of services, all covered by contractually specified service level agreements:

• Business support including minor enhancements and customisation, report development, application strategy consultancy and user training.
• Technical support including architecture planning, system administration, performance management, user profile management, interface management and batch management.
• User support including answering end-user queries and solving application related problems. IBM can also manage the end-user helpdesk.
• Design and build services including upgrades, business enablement and integration with new applications.

The Manage Package Applications service is delivered with IBM resources skilled and experienced in the specific package application you require. These resources can be located at your site or provided through our global network of delivery centres.

Hosting for Package Applications
IBM offers Application Hosting for the major ERP and CRM package applications giving you the option of a cost-effective alternative to building and running your application infrastructure in-house.

This comprehensive hosting solution combines the IBM package application management services described above with managed hosting to offer you fast, cost-effective infrastructure deployment, providing an integrated end-to-end package application solution.

For all our package application services we can provide flexible and innovative pricing solutions.

IBM combines outstanding technical expertise with a genuine commitment to ensuring your success. You can be confident in partnering with IBM for all your package application requirements.

If you would like more information about this service sent to you, or to talk to someone to get more information, please complete the contact form available here.