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Improve customer relationships: Literature

Literature
IBM Institute for Business Value
Executive briefs
Consultant points of view
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Building blocks, not stumbling blocks: Language strategies ease collaboration in a multilingual world
To understand how companies currently are addressing language translation related to knowledge management, the IBM Institute for Business Value conducted over 20 in-depth interviews with a cross-section of Fortune 500 companies and government agencies.
Updated 04 Nov 2003
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Leveraging Linux to optimise costs and performance in the EDA environment
In the electronics industry today, business forces and the frantic pace of technological development have intensified the competitive landscape. Surviving and thriving in this environment requires constant vigilance to stay abreast of market forces.
Updated 25 Sep 2003
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