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Account Advocate
A premium remote support service, features a single source technical support interface for remote support for System I, System p, System x and non-IBM Intel servers.
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Antivirus management
Have you established a widespread and far reaching approach to protect your company from malicious code? We can provide complete outsourcing of key activities at various points in your infrastructure. This provides a multi-tiered and in-depth approach to help protect against malicious code.
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Application Management Advisory Services
IBM Application Management Advisory Services will assist you to improve and extend AD/M delivery capabilities by identifying and prioritising your investments needs.
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Application Portfolio Management Services
With IBM Application Portfolio Management Services we can evaluate your application assets and develop a plan with you to align your application portfolio to your business needs.
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Business impact analysis
What would it cost your business to be shut down for 1 hour? 1 day? 1 week? Our team of consultants will help you pinpoint the critical processes and recovery time requirements needed for your business to survive a major disruption.
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Business of IT executive workshop
This workshop is designed to help you align your IT capabilities - processes, people and technology - with overarching business objectives, whether they’re related to revenue growth, productivity, customer satisfaction, marketplace differentiation or competitive advantage.
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Contingency planning assessment
You face greater potential harm to your company from any single disaster. IBM can perform an independent assessment of your ability to cope with a crisis, such as a flu pandemic, to help you identify gaps and develop action plans to mitigate exposures.
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Converged communications services - IP contact center
Design and deploy an IP-based contact center infrastructure to replace a legacy call center in order to support lower costs, greater flexibility, higher customer satisfaction, improved productivity and increased revenue
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Converged communications services - IP telephony
IP telephony services from IBM can help you design, deploy and manage an infrastructure to support today's advanced IP telephones, help you reduce the costs of managing and maintaining separate voice and data networks, and increase the productivity of your employees.
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Converged communications services - real-time collaboration
IBM Converged Communications Services - real-time collaboration provides design and deployment of a real-time collaboration system based on a converged-communications-ready platform to help you boost productivity and support business growth.
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Converged communications services - unified messaging
IBM Converged Communications Services - unified messaging is designed to help you boost productivity and reduce operational complexity with the design and deployment of a unified messaging solution based on a converged communications platform.
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Custom Application Services
IBM Custom Application Services provide you with the ongoing maintenance and support of your custom developed applications, supported by innovative IBM solutions, strong governance and productivity control.
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CustomPac for z/OS
CustomPac® is a suite of services is designed to help you install, migrate and maintain your z/OS® system.
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Data Center Services
Data center services allows you to redirect your focus on core business objectives.
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Data Center Strategy
Multi-site strategy services in support of the number, location and resiliency of your data centers.
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Data Centre Outsourcing
The data centre represents the core of an enterprise´s IT capability and its smooth operation is therefore crucial to business performance. In addition, the rapid deployment of new or transformed data centre capabilities is essential to support changing business needs.
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Desktop Management Services
For a single low monthly fee, IBM will manage your entire desktop infrastructure for you. We provide you with hardware and services that you need to operate effectively within a reliable and secure desktop environment.
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Digital media commerce service
IBM digital media commerce service lets you leverage the powerful digital content management capabilities of IBM WebSphere® Digital Media Enabler as an IBM e-business Hosting™ service.
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Digital Video Surveillance
IBM Digital Video Surveillance provides an integrated video surveillance and security solution that helps organisations view, monitor and digitally record activity while archiving video over an IP network, allowing digital streaming and enabling real-time access.
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E-mail management express
Continuous availability of e-mail is vital to business success. Our hot-standby e-mail system can be activated when your company's primary e-mail system is compromised by any number of circumstances.
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End User Services Consultancy
IBM's End User Services Consultancy services provide thought leadership in the marketplace with the unique IBM Access to Information and Resources Framework.
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Express Managed Security Services for Web security
While it's important to keep unwanted material from entering your network, it's also critical to prevent employees from accessing inappropriate Internet content, whether or not the access is deliberate.
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Facilities Cabling Services – fiber transport system
Help lower the operating cost of your data center, support the highest level of availability for your IT infrastructure and reduce clogs of unstructured cabling under floor tiles with IBM’s turnkey cabling service
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Firewall management
There is nothing glamorous about firewall management, yet it is one of the keys to maintaining a secure environment. Outtasking of firewall management allows you to avoid the routine problems while ensuring or even enhancing security.
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Grid and Grow Express Implementation
IBM can quickly build and install a grid infrastructure in your IT environment that allows you to gain immediate performance and utilisation improvements while providing a foundation for future growth.
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High availability assessment
This detailed assessment is designed to analyze the underlying causes of IT system outages, and help identify and mitigate your availability risks.
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High availability planning
Offers practical recommendations for improvements to processes and procedures, which can help you enhance your overall IT availability and resilience.
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High availability process design
A prioritised plan of action that includes cost-effective, engineering-level architectural and design solutions designed to help enhance your IT system availability and overall resilience.
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High Availability Services for AS/400
Availability of your AS/400 is a necessity. IBM Global Services can provide the software and expertise you need to keep your critical operations running continuously.
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High density computing data center readiness assessment
IBM Data Center and Facilities Strategy Services – high density computing data center readiness assessment can analyze a data center facility’s capacity to support high density technology and inform a client’s next steps for ensuring adequate power supply and cooling capabilities.
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IBM ISS Protection Platform
IBM ISS secures your IT infrastructure, ensuring business continuity and enabling cost-effective processes while supporting compliance and risk management requirements.
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IBM Proventia Network Anomaly Detection System (ADS)
IBM Proventia Network Anomaly Detection System (ADS) is a network behaviour analysis system designed to enhance your network intelligence and security by auditing network flow data from existing infrastructure devices.
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Implementation Services for Linux
IBM can enhance your Linux implementation by helping to speed the process, minimise disruptions and downtime, reduce risk and enable faster realisation of benefits.
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Implementation Services for System i – single sign-on
IBM Implementation Services for System i – single sign-on can enable enterprises to eliminate most sign-on prompts, helping them lighten their administrative and support burden, reduce costs, boost productivity and decrease security risks.
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Implementation Services for System i and LPAR
Plan and install logical partitioning (LPAR) on your IBM System i server with IBM´s help in consolidating servers, space and applications; testing your applications; and balancing your workload across partitions.
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Incident management
What happens if an incident occurs involving a security breach or malicious code activity? We will respond around the clock via our Computer Emergency Response Team who will assist you in handling your incident.
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Internet Scanner
Internet Scanner vulnerability assessment application helps provide the foundation for effective network security for your business.
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Intrusion detection
Can you monitor your networks around the clock? We can monitor, investigate and alert security professionals when suspicious activity occurs. We will work closely with your security team to define and coordinate appropriate responses for accurate and efficient handling of any incident.
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Laptop and Desktop Recovery
IBM’s Laptop and Desktop Recovery service helps companies address these issues by combining operations, data backup, retrieval and recovery processes into an online, disk-based solution.
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Legacy Transformation Services
IBM Legacy Transformation Services will assist you to assess, consolidate, integrate and revitalize your existing legacy application portfolio that can help you save up to 40% of your maintenance costs.
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Managed Hosting Solutions
IBM Managed Hosting Solutions help you get your e-business up and running quickly and are ideal for companies that want to focus on content and applications, rather than day-to-day system administration.
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Managed Storage Services
Reduce the complexity of managing rapidly increasing storage environments and their associated costs.
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Managed technical support
Use IBM as a single point of accountability for managing the hardware and software in your heterogeneous data center
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Migration Services for data – System Storage N series
IBM services specialists trained in storage solutions can help you migrate data to IBM network attached storage systems efficiently and effectively using our highly trained global resources and proven methods and tools.
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Migration Services for Microsoft Exchange
Design a messaging environment that meets your growing email, calendaring and collaboration demands with a stable, reliable enterprise messaging platform delivering innovative new capabilities.
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Migration Services for tape systems
Access the resources and expertise you need to help simplify your migration to new tape technology and minimize the risk of business disruption
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Network Outsourcing Services
As companies seek to exploit new markets and network-enabled business models, the number of technology choices available is placing increasingly complex demands on network infrastructures and making their costs of ownership difficult to control.
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Network recovery
Today's companies are more dependent on their networks for survival. With all of the functions that need to be managed, there is often less time for network continuity planning and exercising. We offer a portfolio of information recovery programs tailored to your network environment.
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Onsite data protection
Get a leading, pay-as-you-use backup and recovery service that delivers simple, security-rich, cost-effective, 24x7 data protection and is hosted by IBM in disaster recovery centers worldwide.
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Output Management Services
IBM Output Management Services helps the client not only to print pages more efficiently, it also helps in determining an overall strategy to print more effectively - the 'print for less/print less' strategy.
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Package Application Services
IBM's extensive experience and proven processes make us the partner of choice when you look for package application services for any of the dominant ISV packages like SAP, Siebel, Oracle, JD Edwards, etc.
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Physical workplace recovery
If a disaster rendered your facility unavailable, where would you recover your business operations? Where would your people go? We can provide alternative facilities to enable your central or distributed workforce to regain access to information and maintain productivity.
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Proventia Mail Filter
IBM Proventia Mail Filter monitors the content of your e-mail traffic in order to eliminate spam and block undesirable or illegal content.
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Rapid Recovery 400
Rapid Recovery services enable you to reduce data loss to that of the last logged production transactions at the time of an outage emergency and make systems available again within hours or minutes or even seconds depending upon the techniques employed.
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RealSecure Guard 10/100
RealSecure Guard 10/100, an inline network intrusion prevention system (IPS), designed to actively protect network segments, including mission critical systems by automatically blocking malicious attacks.
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RealSecure Network 10/100
RealSecure Network 10/100 software provides network intrusion detection and response capabilities that monitor 10/100Mbps network segments within a centralized operational and management framework.
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RealSecure Network Gigabit
IBM RealSecure Network Gigabit software is designed to provide network intrusion detection and response capabilities that monitor Gigabit network segments within a centralised operational and management framework.
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RealSecure Server Sensor
IBM RealSecure Server Sensor helps dramatically reduce network security costs while protecting enterprise server environments and reducing down-time.
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Recovery Express
Providing targeted, cost-effective data center recovery services for small and midsize businesses
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Recovery options for IBM technology
What is the recovery time objective for your distributed system environment? Have you taken steps to decrease your recovery window? A full range of IT recovery options are available to you depending on your specific needs and budget.
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Relocation Services
IBM and multi-vendor hardware installations, relocations, data centre consolidations, decommissioning and critical hardware skills cover
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Remote data protection
Take advantage of a highly reliable, distributed data protection strategy that helps ensure business continuity and effective disaster recovery on a pay-as-you-use cost structure.
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Remote data protection express
A managed service that helps to automatically protect business critical data on Servers and PCs. Data is backed up securely over an existing network connection to an IBM data center.
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Resilience plans and procedures validation
Performing exercises is critical to the successful demonstration and validation of the readiness of your business resilience plans. Obtain assistance in validating your resilience plans.
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Resilient program management
We can help you design, implement and manage a comprehensive, adaptable, and measurable resilience program to facilitate your achieving your business objectives.
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Risk and vulnerability assessment
What risks pose the gravest threat to your business? IBM's risk and vulnerability assessment can recommend cost-effective safeguards to mitigate and prevent risks.
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SCADA security best practices
IBM can help ensure you have no disruption of service and provide online security of your SCADA networks and process management systems.
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Scalable modular data center
Construct a quick-to-deploy, cost-effective, high-quality 500 to 1,000 square foot (50 to 100 square meter) data center that can be installed in a working environment in less time than a traditional raised-floor environment
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Security health check
Assess your security controls to help enhance the effectiveness of your security plan
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Security intelligence
Do you want timely insight on IT security threats so you can prevent, mitigate and remediate them before they impact your business? IBM offers companies an affordable service that leverages our worldwide IT operations to provide timely insight on the "next" IT security threat.
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Service management design
Design a reliable and efficient IT service management framework aligned with your business objectives.
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Service management strategy and planning
This service provides a collaborative, standards-based planning approach, and leverages experienced practitioners and proven practices for better IT service management planning.
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SiteProtector Reporting Module
SiteProtector Reporting Module offers graphical management reporting capabilities, empowering IT administrators to credibly convey security status and demonstrate return on investment.
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SiteProtector SecurityFusion Module
The SiteProtector SecurityFusion Module immediately estimates the network security impact of attacks, automatically alerts users to attacks that are successful, and de-emphasises attacks that failed.
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SiteProtector Third Party Module
The SiteProtector Third Party Module (2003) makes network security management more efficient, requiring fewer resources to detect, prevent and respond to threats.
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Smart surveillance solution
The IBM Smart Surveillance Solution is designed to help you integrate data from a variety of monitoring devices and apply advanced analytics to improve security, reduce security overhead, and increase organizational flexibility and business intelligence.
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SOA Integration Services – connectivity and reuse
This service can help you create the reusable connections between people, information and business processes needed to develop a flexible application infrastructure that can respond to business needs quickly and cost-effectively.
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Softek data replication software
Softek data replication software allows you to replicate data at the volume level over any distance for disaster recovery or network outages and consolidated backups, without downtime.
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Softek TDMF UNIX
Migrate data quickly - locally - without disrupting application availability in IBM AIX, Sun Solaris and HP-UX environments
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Softek TDMF UNIX
Migrate data quickly - locally - without disrupting application availability in IBM AIX, Sun Solaris and HP-UX environments
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Softek TDMF UNIX (IP)
Migrate data quickly - locally or over distance - while supporting continuous application availability on IBM AIX, HP-UX, Sun Solaris and Red Hat Enterprise Linux operating systems
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Softek TDMF Windows (IP)
Migrate data quickly - locally and globally - while supporting continous application and data availability
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Softek TDMF z/OS
Migrate data without disruption - locally or over distance - enabling continuous application availability in multi-vendor environments
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Softek zDMF
Migrate datasets immediately without disrupting applications in the z/OS mainframe environment
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Storage and backup services
IBM Managed Hosting - storage and backup services provide managed storage capacity and other cost-effective solutions to help increase your data availability and protect your critical information from accidental loss or destruction, while helping address your rapidly growing storage requirements.
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Support Line
Single-source phone or electronic support for your software operational questions, configuration problems or code defects on Windows or Linux.
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Total continuity program management
Do you have the skills and resources available to successfully execute an ever-changing continuity program? We can provide integrated business continuity solutions that allow you to focus on your core business.
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Unified Threat Management (UTM) Service
The IBM Unified Threat Management (UTM) Service - part of the IBM Managed Security Services umbrella - provides a comprehensive security solution designed to work ahead of the threat.
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Virtual infrastructure access service
IBM virtual infrastructure access services, part of IBM end user services, helps you provide anytime, anywhere access to applications, information and resources.
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Vulnerability scanning and management
Are you protected from the most current vulnerabilities? We can provide a variety of scanning capabilities to enhance your existing security posture and help to prevent unwanted intrusions.
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X-Force threat analysis service
A security intelligence service that delivers customised information about a wide array of threats that could affect your network security.
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