Talent and change consulting services

IBM’s dedicated Talent and Change Consulting Practice enables organisations to use analytics and behavioral science to identify top talent, deepen employee engagement and manage transformational change to provide differentiated customer experiences.

Talent engagement and transformation are top priorities for C-suite leaders. According to the recent IBM global C-suite study, the pace and magnitude of change are disrupting every aspect of business. A major challenge is the ability to attract and retain top talent while making sure the existing workforce is fully engaged to deliver exceptional customer experiences.

Our Talent and Change solutions help organisations prepare for the transformational change required to build a smarter, more connected workforce. The practice gives clients access to organisational change management methods, tools and expertise gained from our external clients and IBM’s own transformation initiatives, proven by thousands of project teams. It addresses key areas – Organisational Change, Talent Analytics, Employee Engagement and HR Cloud.


Our offerings include:

Organisational Change: Organisational change underpins every client's transformation and enables them to prepare for and successfully implement change. Organisational change is a core component of all IBM's solutions, helping to accelerate results and drive sustained business impact.

Talent Analytics: Talent is one the top three CEO priorities. As organisations shift from buying new talent to building existing talent, CHROs depend on real-time insight and immediate access to the right resources at the right time. Our solutions integrate leading analytics with talent management expertise to provide a holistic view or where you are, where you need to be and how to shape the future of talent within your organisation.

Employee Experience: Engaged employees drive business results. The C-Suite understands that the ability to engage, develop, recognize and support employees will be critical in the battle for customer loyalty. Our solution helps organisations drive cultural change based on employee engagement and collaboration, and improve workforce productivity and retention through a blended approach of behavioral sciences, technology and organisational consulting.

HR Cloud: Engaged employees drive business results. We support organisations as they consider moving their HR systems to the cloud. We provide strategy support, vendor selection, and implementation of HR Cloud systems. Our solution also supports the culture and organisational changes that stem from a move to the Cloud processes.

IBM Smarter Workforce

IBM Smarter Workforce

A Smarter Workforce reinvents work in this age of the empowered employee. Taking advantage of behavioral science, predictive analytics, and collaboration tools, it ensures a best-fit, engaged workforce to drive innovation, develop deeper client relationships and move business forward.

Connect with Leaders

View the video “The role of the CHRO in the Customer Centric Enterprise” (00:01:39)