Outsourcing and Managed Services


Engineer your business for innovation and growth while driving bottom-line benefits

Harness IBM’s expertise and market leadership as a collaborative outsourcing and managed services partner to give your business a competitive edge. We leverage advanced analytics to drive efficiencies within your business while leveraging our global IT infrastructure management services as a catalyst to drive innovation for your business.

For more on how to evaluate a business and IT services sourcing partner, download the whitepaper

Delivery models

IT Outsourcing

Partner with IBM to speed time to market, attract new customers and foster a culture of innovation

Managed Services

Drive growth, eliminate downtime, scale operations, and improve application availability with the procedure management of IT resources

Understand the issues

Optimised Sourcing in Hybrid Environments

This research paper from Saugatuck Technology discusses the multi-sourced hybrid IT environment, including how to recognise the needs that can increase costs and compromise operations, and how to optimise the environments for peak effectiveness.

Why partnering strategies matter

How sourcing of business and IT services impacts financial performance

Understand the options

The sourcing market is changing

Ask an IBMer

Got questions? We're here to help.

Meet a member of our team

  • Maeve Elliott

    Maeve Elliott

    Business Development Representative - Infrastructure Services


IBM is announcing intent to discontinue the use of analog dial up modems for service communications from our hardware. These communications include automated calls for support as well as authorized transmission of error log data.
There were several communication methods deployed for various product generations. Currently we utilize a secured broadband connection. These modem base methods will be replaced starting with the oldest methods first.
This migration is expected to be completed in two to five years. AT&T has announced the sunset of the infrastructure that supports the older methods of analog communications.
IBM will offer configuration assistance and converter hardware where necessary.
No action is required at this time. IBM Technical Support Services (TSS) representatives will contact each customer that uses the specific dial up connections being sunset.

IBM cited as a Leader by Independent Research Firm


IBM was among the select companies that Forrester Research invited to participate in its Q1’15 Forrester Wave™: Global Infrastructure Outsourcing report. In this evaluation, IBM was ranked among the highest scores for Strategy, Current Offering, and Market Presence.