Time is money and downtime is expensive. Help increase your IT staff and user productivity with trusted, single-source technical support.
Experience the confidence of IBM on your team. IBM® Technical Support Services helps you maintain higher availability and IT performance with integrated maintenance; support and managed services for IBM and non-IBM hardware and software; and robust, flexible service-level options designed to prevent problems and resolve issues quickly.
We get it right the first time. An IBM technical support contract provides access to thousands of highly skilled and certified technicians who deliver industry-leading support.
We use advanced and IBM-patented tools to proactively monitor, diagnose and repair problems around the clock. We can initiate the resolution process before you’re even aware there is a problem!
Tap into a virtually unmatched repository of both IBM and multivendor machine parts across 556 parts-stock locations. We move approximately 27,000 parts to customer locations all over the world each day.
We provide support in over 200 countries and more than 120 languages. Plus, we can deliver robust services both onsite and through advanced means, such as near-real-time electronic monitoring, diagnostics and remote repair.
Multiple ways to access support
We have an array of advanced tools that allow you to report problems at almost any time, day or night. You can use these resources to check your call status and history for one business location or for your entire enterprise.
Advanced multivendor expertise
Consolidate your existing multivendor support contracts into a single contract that covers both IBM and non-IBM support and maintenance services. Rely on IBM to be your single-source provider for your IT needs.
Why choose IBM as your technical support provider
IBM Technical Support: Right part, right place, right time!
IBM Technical Support Services overview
Technical Support Services training and development
Technical Support Services: Solve your problems before they happen
What we offer
Gain single-source hardware maintenance accountability where and when you need it
Help protect your business and your brand by using a single provider for IT issue resolution
Gain rapid access to deep expertise to help optimize performance, resolve issues and use new technology more effectively
Establish a single-point of accountability for multivendor hardware and software support throughout your IT environments
Understand the issues
Time is money and downtime is expensive
Why it pays to have a robust technical support strategy.
Why choose IBM as your technical support services provider
Proactively support your IT needs with an industry leader and pioneer.
Understand the options
IBM TSS Service Rated #1 by Technology Business Research
See the Gartner Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide.
Driving growth and innovation with a trusted support resource
A more innovative approach to technical support.
IBM will discontinue the use of analog dial up modems for service communications from our hardware. These communications include automated calls for support as well as authorized transmission of error log data.
Meet a member of our team
Technical Support Services Sales Representative