Service detail
Service detail In today's mixed computing environments, there is an increasing need to make systems available to the business 24 hours a day, seven days a week. Many customers are looking to increase the productivity of their Information technology (IT) staff through access to prompt and accurate technical support. IBM Support Line provides high quality software support for both IBM and selected non-IBM operating systems. You can enjoy the benefits of a single point of contact, easy access to experienced personnel, fast and accurate problem resolution with support tailored to your needs. This can compliment your existing staff, enable you to provide an excellent service to your customers and also enjoy reassurance and peace of mind.
Highlights
- Easy access to IBM support via a single telephone number
- Coverage during business hours and 24 x 7 for mission critical problems
- Easy access to experienced IBM software support specialists
- Increase availability by reducing time taken to resolve technical issues
- Enhances system availability due to fast and accurate problem resolution
- Compliments your own technical resources
- Reassurance and Peace of Mind
The range of Support Line services is large. Examples include:
- Support Line for System z
- Support Line for System x
- Support Line for Windows/Linux®
- Support Line for Microsoft® applications
- Support Line for VMware
- Support Line for IBM storage
- Support Line for Cisco® Software
