ServicePacs for Warranty and Maintenance Upgrades

Pre-packaged support services delivered by IBM and available from your IBM Business Partner or reseller

The IBM ServicePac is a simple, cost-effective way to purchase a range of support services and is particularly suited to those small and medium sized organisations who want the full backing of a world-class IT services provider yet at a competitive price.

IBM ServicePac offers a fixed term and predefined scope and is available through IBM Business Partners. The IBM ServicePac range is wide and includes hardware maintenance services, software support services, implementation services and education.

IBM ServicePac is available for IBM System x, Power Systems, IBM System p, IBM System i, IBM BladeCenter, IBM System Storage, Retail Systems and other IBM products.

And now the IBM ServicePac range includes post warranty support for non-IBM servers including HP.

IBM ServicePac Highlights

Highlights

Highlights

Service detail

Service details

Upgrade Options

Warranty Service Upgrade (WSU) enhances the level of service on your IBM machines from the Base Warranty Service associated with an IBM machine type and model. Warranty Service Upgrades can include single elements or combinations of:

This service must end no later than the Base Warranty Service end date.

Maintenance Service Upgrade (MSU) enhances the level of service from the Base Maintenance Service associated with an IBM machine type and model. Maintenance Service Upgrades can include single elements or combinations of:

This service must be of 12 months minimum duration and must end at the same time as the Base Maintenance Service.

Warranty and Maintenance Option (WAMO) integrates warranty service upgrades and maintenance service upgrades into one ServicePac. These ServicePac contracts are available at product announcement time for eligible IBM products.

ServicePac options are designed to be easy to use and order. ServicePac can be ordered together with an IBM hardware order or later, depending on the option selected. ServicePac options can be easily ordered through one of our many IBM Business Partners.

Plan your support for the next 3, 4 or 5 years by making a single payment and be confident that IBM is delivering the service you need. Contracting has never been so simple. Each ServicePac is a self-contained contract and simply needs to be registered with IBM to activate service.

For more information contact your IBM Business Partner or reseller.

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  • Kenneth Berry

    Kenneth Berry

    Lead Development Rep for Global Technology Services, UKI