IBM expands Hardware Maintenance Services

Proactive system check to include IBM Tape Libraries, IBM XIV Storage systems, and IBM Storwize V7000 systems

Increase the performance, availability, and stability of the Tape Libraries, IBM XIV Storage systems, and IBM Storwize V7000 systems with this proactive system check. This check, performed at least twice a year, helps to pre-emptively identify sources of problems and avoid outages.

Overview

Storage is a fast growing and very dynamic market segment because of increasing amounts of data (+50% YoY) and the complexity of infrastructures. In IT environments, data should be quickly and continuously available. To avoid system down time and to achieve optimal performances, storage systems and their configurations should be checked proactively and regularly. IBM Maintenance and Technical Support provide this value to customers with the addition of tape drives and libraries, IBM XIV Storage systems, and IBM Storwize V7000 systems to the Hardware Maintenance Services - proactive system check portfolio. DS8000, DS midrange and entry, SAN (Storage Area Network) Volume Controller, and SAN switches are already supported.

IBM Global Services has developed a three-stage service for this proactive system check:

The detailed analysis of these large error logs allows diagnosing the areas of concern well in advance of any application slow down or system breakage.

As a result of the basic proactive environment check, IBM provides the status reports for the health check along with a list of recommendations.

Key prerequisites

All Proactive system check (PSC) supported products need to be under IBM maintenance.

Description

Service Option Attachment - Proactive system check

IBM Tape Library systems

Service option

This service option provides a proactive system check on an IBM Tape Library system. Content of the check is a remote analysis of the support data and an on-site analysis of the mechanical parts of the system.

In a dynamic infrastructure, IBM recommends performing a proactive system check at least twice a year in order to pre-emptively identify potential problems and avoid outages.

IBM will identify an IBM service specialist who is responsible for the delivery of the service and will:

Note: The onsite analysis will not be performed on the following IBM machine types: 3592, 3953, 3954, 3955, 3956, 3957, and 3994 (IBM Virtualization Engine and Library Manager).

The deliverable materials for the proactive system check for IBM Tape Library systems are:

In addition, IBM will conduct a consulting call with the customer to explain the results.

IBM SAN volume controller and IBM Storwize V7000

Service option

The purpose of this service option is the execution of a proactive system check on an IBM SAN Volume Controller system or IBM Storwize V7000 system with the remote analysis of the support data. If this check cannot be executed remotely, an IBM service specialist will provide on-site support under the conditions described in this service option attachment.

In a dynamic infrastructure, IBM recommends performing a proactive system check at least twice a year in order to pre-emptively identify potential problems and avoid outages.

IBM will identify an IBM service specialist, who is responsible for the delivery of the service and will:

The deliverable materials for the proactive system check for IBM SAN Volume Controller are:

In addition, IBM will conduct a consulting call with the customer to explain the results.

IBM XIV Storage system

Service option

This service option provides a proactive system check on an IBM XIV storage system with a dial-in access to the customer's systems and the analysis of the error logs. If this check cannot be executed remotely, an IBM service specialist will provide on-site support under the conditions described in this service option attachment.

In a dynamic infrastructure, IBM recommends performing a proactive system check at least twice a year to pre-emptively identify potential problems and avoid outages.

IBM identifies an IBM service specialist who is responsible for the delivery of the service and will:

The deliverable materials for the proactive system check for the IBM XIV Storage system are:

In addition, IBM will conduct a consulting call with the customer to explain the results.

We're here to help

  • Kenneth Berry

    Kenneth Berry

    Lead Development Rep for Global Technology Services, UKI