While prepackaged business applications such as enterprise resource planning (ERP) and customer relationship management (CRM) offer significant benefits and are critical for business success, the costs associated with adopting these packages can be staggering. Project planning and implementation are time-consuming and costly and require a variety of skills and expertise that many companies don't have. There are also high costs associated with the ongoing management and maintenance of these applications.
IBM Package Application Services provide comprehensive and cost-effective management of packaged (ISV) applications. IBM Package Application Services include a set of offerings that provide customers with ongoing support and maintenance for dominant ISV packages -- SAP, PeopleSoft, Siebel Systems, Lawson, Ariba and Oracle.
We provide the skills, expertise, processes, tools and methodologies needed to manage your package application implementation. The offerings provide flexible and effective ongoing support that is crucial for you to realize a return on investment in the application. We will work with you to build a stable application environment and implement processes with defined service levels -- enabling you to better predict and reduce the costs associated with your packaged applications.
Whether you are implementing a new packaged application or upgrading existing applications, it is essential to do it quickly to rapidly realize the business benefits. Using proven delivery methods, our professionals will work with you to develop predictable schedules. This helps reduce the time to delivery for new implementations and upgrades, better enabling you to meet the challenges of managing end-user satisfaction, ongoing information technology and infrastructure management goals, and requests for functional enhancements.
The ongoing support and maintenance of the package as well as optional implementation and user help desk support of the package are delivered with IBM resources skilled and experienced in the package. The resources can be located at a customer site or provided through shared onshore or global application centers. Our experts have package-specific knowledge gained directly from many customer implementations worldwide and can help with virtually every aspect of your packaged application needs.
IBM Application Services Centers
IBM has a world-class global resource delivery organization that includes centers in emerging-market and cost-effective countries such as India, Mexico and China. This global base enables us to deliver high-quality services with reduced cycle times and increased savings. IBM Application Services Centers use a blend of IBM global resources located in your home country and in the global locations to help optimize the processes for ongoing management and support. The IBM Package Application Services Center in Bangalore, India, provides support for packages such as SAP, Siebel Systems, PeopleSoft and Oracle. This center complements our worldwide network of application services centers in Europe, the U.S. and Canada and utilizes global resources to provide cost-effective delivery of package application services.